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question asked: Jan 19 '11, 4:48 p.m.
question was seen: 12,414 times
last updated: Feb 22 '13, 11:00 a.m.

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Cannot remove trial licenses

0
Tim Barrios (26●1●10●5) | asked Jan 19 '11, 4:48 p.m.
I installed RTC 3.0 with trial licenses but now have permanent keys. I installed the permanent keys but when I try to remove the trial licenses, I get an error:

Cannot remove the license "com.ibm.team.rtc.developer". The licenses is included as part of the server

So, how do I get ride of these trial licenses?

11 answers

Most liked answers ↑|Newest answers|Oldest answers

1
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Geoffrey Clemm (30.1k●3●30●35) | answered Jan 21 '11, 1:53 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
I believe you currently cannot remove them (you have to just ignore
them). They should do no harm (other than cluttering up your license
page), and a work item has been created to allow you to remove them.

Cheers,
Geoff

On 1/19/2011 4:53 PM, TimBarrios wrote:
I installed RTC 3.0 with trial licenses but now have permanent keys. I
installed the permanent keys but when I try to remove the trial
licenses, I get an error:

Cannot remove the license "com.ibm.team.rtc.developer". The
licenses is included as part of the server

So, how do I get ride of these trial licenses?
0
permanent link
jim herron (81●44●27) | answered Mar 28 '11, 2:24 p.m.
I too have the same issue, trial licenses cannot be removed. Further - If I assign a developer license to a user, it assigns one of the trial licenses, not one of the permanaent licenses. What will happen when the trial expires? Will I then have to reassign licenses? Will it let me choose to assign the free licenses?
I believe you currently cannot remove them (you have to just ignore
them). They should do no harm (other than cluttering up your license
page), and a work item has been created to allow you to remove them.

Cheers,
Geoff

On 1/19/2011 4:53 PM, TimBarrios wrote:
I installed RTC 3.0 with trial licenses but now have permanent keys. I
installed the permanent keys but when I try to remove the trial
licenses, I get an error:

Cannot remove the license "com.ibm.team.rtc.developer". The
licenses is included as part of the server

So, how do I get ride of these trial licenses?
0
permanent link
Geoffrey Clemm (30.1k●3●30●35) | answered Mar 28 '11, 11:57 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
My understanding is that it will automatically reassign that user to the
permanent license (as long as there is a permanent license of they type
the user had been assigned).

But it would be good for an RTC license guru to confirm/correct that belief.

Cheers,
Geoff

On 3/28/2011 2:38 PM, jim.islandtraining.com wrote:
I too have the same issue, trial licenses cannot be removed. Further
- If I assign a developer license to a user, it assigns one of the
trial licenses, not one of the permanaent licenses. What will happen
when the trial expires? Will I then have to reassign licenses? Will
it let me choose to assign the free licenses?
gmclemmwrote:
I believe you currently cannot remove them (you have to just ignore
them). They should do no harm (other than cluttering up your
license
page), and a work item has been created to allow you to remove
them.

Cheers,
Geoff

On 1/19/2011 4:53 PM, TimBarrios wrote:
I installed RTC 3.0 with trial licenses but now have permanent keys.
I
installed the permanent keys but when I try to remove the trial
licenses, I get an error:

Cannot remove the license "com.ibm.team.rtc.developer".
The
licenses is included as part of the server

So, how do I get ride of these trial licenses?
0
permanent link
Gary Karasiuk (31●8●3) | answered Jun 25 '11, 6:29 a.m.
Can an RTC license guru confirm this?? This seems way too important to leave to chance.

My understanding is that it will automatically reassign that user to the
permanent license (as long as there is a permanent license of they type
the user had been assigned).

But it would be good for an RTC license guru to confirm/correct that belief.

Cheers,
Geoff

0
permanent link
Kevin Ramer (4.5k●9●186●201) | answered Jul 07 '11, 12:13 p.m.
DISCLAIMER: Not a Guru at anything.

My experience is that one has to be explicit with license assignments. In the JTS license management page the license pull down doesn't say "Developer" it says exactly what the license tags are. I.e. Rational Team Concert - Developer (trial) , Rational Team Concert - Developer (unlocked) or
Rational Team Concert - Developer for IBM Enterprise Platforms-Floating (NNNN included 2012-01-15)



Can an RTC license guru confirm this?? This seems way too important to leave to chance.

My understanding is that it will automatically reassign that user to the
permanent license (as long as there is a permanent license of they type
the user had been assigned).

But it would be good for an RTC license guru to confirm/correct that belief.

Cheers,
Geoff

0
permanent link
Jirong Hu (1.5k●9●295●258) | answered Sep 20 '11, 4:34 p.m.
DISCLAIMER: Not a Guru at anything.

My experience is that one has to be explicit with license assignments. In the JTS license management page the license pull down doesn't say "Developer" it says exactly what the license tags are. I.e. Rational Team Concert - Developer (trial) , Rational Team Concert - Developer (unlocked) or
Rational Team Concert - Developer for IBM Enterprise Platforms-Floating (NNNN included 2012-01-15)


This is not true in my case, RTC 3.0 on Windows:

1. I have trial Developer license, expired 10 free license, valid 10 free license.
2. There is only one (not two) entry for these two 10 free licenses.
3. And it's always the expired 10 free gets assigned to a new user, not the valid 10.

And now it's causing a problem in my CQ synchronizer (https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.viewWorkItem&id=137679). Anyone how to resolve this?

http://i55.tinypic.com/24mwa4j.png

http://i53.tinypic.com/2lkfsex.png


Thanks
Jirong
Comments
Sylvia Brown commented Jul 23 '12, 10:05 p.m.

Jirong, did you ever get this resolved? I have the same exact issue and cannot configure processes because I cannot allocate any of the 10 free licenses.
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Morten Madsen (132●7●7) | answered Sep 29 '11, 3:47 p.m.


This is not true in my case, RTC 3.0 on Windows:

1. I have trial Developer license, expired 10 free license, valid 10 free license.
2. There is only one (not two) entry for these two 10 free licenses.
3. And it's always the expired 10 free gets assigned to a new user, not the valid 10.


Hi, it seems like you have "10 x Free developer" and "10 x developer" installed (that is - bought licenses).. is that right?

In my experience you can't mix the 10 Free and normal licenses. This is because when you are using the free licenses, you a limited to only 10 people and disabled from using any enterprise or developer workgroup specific functionality.

Also remember, that the 10 Free is not the same as trial licenses.

Does this help?
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long TRUONG (365●4●123●147) | answered Sep 11 '12, 4:42 p.m.
 We got similar issues, and it is a show stopper for us. 
We have a POC (proof of concept) server to explore the RTC before we introduce any new ideas or upgrades, integration to the Prod server.

This POC server was on RTC 3.0.1 and we replaced the 3.0.1 trial licences, when they expired, with the 10-free 3.x licenses without a hitch. 

However when we upgrade to CLM 4.0, preceded by the upgrade to 10-free 4.0 licences:
  • all licences (QM connector, CC sync, Build, ...) other than developer seem to be OK when displayed
  • Only expired 3.0.1 trial Developer licences showed up on display.
  • 4 users were assigned expired 3.0.1 Developer licences. Hence having issues with license.
  • Try to add 10-free 4.0 Licences again, Only the 3.0.1 trial licences showed up for adding, though clicking Finish would get the total number of 4.0 licences (10) to show up, the available and assigned columns are blank. Users are still assigned to the expired trial 3.0.1 licences.
  • Unassigned licences from all users, still only expired trial Developer licences show up on user's picklist.and greyed out of course.
  • Have restarted the RTC server. Not getting anywhere.
  • Have downloaded another 10free licences file, and added, exactly same symptoms and outcome.

0
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long TRUONG (365●4●123●147) | answered Sep 12 '12, 12:49 p.m.
 Found the answer to my issues, but not to the original question, other than to confirm that you cannot remove the trial licences of the current running server.

In my case I was allowed to remove the old 3.0.1 trial licenses, as the current server is at version 4.0. Once they are removed the 4.0 trial licences showed up, expired, but cannot be removed.

Now when I add the 10free 4.0 licences, the file is no longer blocked by the 3.0.1 trial licences file.

Rational Team Concert 4.0 Developer 10 1 9
Expired Trial August 13, 2011
Rational Team Concert 4.0 Developer Trial 0
Expired Trial August 13, 2011
Rational Team Concert 4.0 Developer 10 Free 10
Active

However,  it showed up as the bottom subset of the overall Developer Licences, the latter with the wrong overall expiry date, which also appears on licences assiogned to users:


9 available (Expired On: August 13, 2011)

This is probably just a display bug or a misdisplay, as the licences are still allowed to be assigned and most of all, we can still obtain licences to work with the RTC. 

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Chris Hardy (36●5●16●19) | answered Feb 21 '13, 11:30 p.m.
With respect to not being able to deleted expired trial licenses, this is still the case in CLM 4.0.1.
The othere thing to note is that you can uninstall the trial licenses via installation manager but they still appear in License Manager in CLM ( regardless of expired, not expired or not started).

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