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question asked: Oct 31 '10, 5:27 p.m.
question was seen: 5,072 times
last updated: Oct 31 '10, 5:27 p.m.

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Problem with Jazz Team Server

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Carlos Duclos (21●3●1) | asked Oct 31 '10, 5:27 p.m.
I'm having a problem when I want to log in to the server. It's says that i don't have authorization to access to the configuration of Jazz Team Server. Please, help. I put Log ID: admin, Password: admin.

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Anthony Kesterton (7.5k●9●180●136) | answered Nov 01 '10, 4:15 a.m.
JAZZ DEVELOPER
I'm having a problem when I want to log in to the server. It's says that i don't have authorization to access to the configuration of Jazz Team Server. Please, help. I put Log ID: admin, Password: admin.


When you installed RTC - you should run Setup. By default, this asks you to create a new admin user and *disables* the old admin user (called ADMIN - all upper case). Perhaps you created another admin user.

Also the default admin user is ADMIN with password ADMIN - check you are entering it with all upper-case.

If neither of those ideas help - please tell us what version of RTC you are using and what platform.

anthony
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Carlos Duclos (21●3●1) | answered Nov 06 '10, 10:01 p.m.
I tried it, but I'm having the same problem. Going to https://localhost:9943/jazz/setup just asked me to put the ID and password. I cannot create a new admin user.
On the other hand. The uppercase is not the problem. I put it correctly. Some idea?
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Carlos Duclos (21●3●1) | answered Nov 06 '10, 10:02 p.m.
Ups I wanted to say https://localhost:9443/jazz/setup =(
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Anthony Kesterton (7.5k●9●180●136) | answered Nov 07 '10, 5:34 a.m.
JAZZ DEVELOPER
Ups I wanted to say https://localhost:9443/jazz/setup =(


OK - so the good news is it sounds like your jazz server is installed and it is running (otherwise you would not get a login screen).

What version of RTC are you trying to install, what browser (eg: IE7) are you using, and what operating system?

Also - when you started the server, there should be a DOS command prompt window called Tomcat (assuming you are using Tomcat as your app server), and there should be no errors reported in that window.

anthony

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