Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

RTC crash when opening task

Hi,
I'm having some problems with Jazz and RTC, when opening a task (double click on it), RTC become extremely slow and eventually crash.

I tried starting RTC with a command prompt to get the stack trace and here is what I've got :

C:\Documents and Settings\Administrateur>C:\SDP75x\jdk\jre\bin\java.exe -jar C:\SDP75x\plugins\org.eclipse.equinox.launcher_1.0.101.R34x_v20081125.jar
Unhandled exception
Type=Segmentation error vmState=0x00040000
J9Generic_Signal_Number=00000004 ExceptionCode=c0000005 ExceptionAddress=5F4BF75B ContextFlags=0001003f
Handler1=7FEFA090 Handler2=7FECBE40 InaccessibleAddress=A5283478
EDI=A5283478 ESI=A5283478 EAX=18121212 EBX=5F836E78
ECX=00000127 EDX=00000018
EIP=5F4BF75B ESP=004AF57C EBP=004AF590 EFLAGS=00210293
GS=0000 FS=003B ES=0023 DS=0023
Module=C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001.22319_x-ww_f0b4c2df\gdiplus.dll
Module_base_address=5F4B0000 Offset_in_DLL=0000f75b
Target=2_40_20091125_047905 (Windows XP 5.1 build 2600 Service Pack 3)
CPU=x86 (2 logical CPUs) (0xb6c09000 RAM)
----------- Stack Backtrace -----------
GdipCreateFromHDC+0xcf6 (0x5F4BF75B )
GdipCreateFromHDC+0x93e (0x5F4BF3A3 )
GdipCloneBitmapArea+0x3297c (0x5F58AAA2 )
GdipCloneBitmapArea+0x32b31 (0x5F58AC57 )
GdipDeletePen+0xb797 (0x5F529C24 )
GdipGetInterpolationMode+0x901 (0x5F4C6D7B )
GdipCreateFromHDC+0x85b (0x5F4BF2C0 )
GdipIsInfiniteRegion+0x16a4 (0x5F4FEFE2 )
GdipGetPropertyItem+0x1d38 (0x5F51D257 )
GdipGetPropertyItem+0x1ce9 (0x5F51D208 )
GdipCloneBitmapArea+0xbe08 (0x5F563F2E )
GdipDrawPath+0xf9 (0x5F550A5D )
_Java_org_eclipse_swt_internal_gdip_Gdip_Graphics_1DrawPath@20+0x3c (0x5F331E91 )
callVirtualIntMethodV+0x26 (jnicgen.c:101, 0x7FF06396 )
_Java_org_eclipse_swt_internal_Callback_reset@8+0x180 (0x5F201465 )
GetDC+0x6d (0x7E398734 )
GetDC+0x14f (0x7E398816 )
DefWindowProcW+0x180 (0x7E3A8EA0 )
DefWindowProcW+0x1cc (0x7E3A8EEC )
KiUserCallbackDispatcher+0x13 (0x7C91E473 )
DispatchMessageW+0xf (0x7E398A10 )
_Java_org_eclipse_swt_internal_win32_OS_DispatchMessageW@12+0x31 (0x5F203A1E )
(0x63182166)
JVM_InvokeMethod+0x50 (jvm.c:3969, 0x7FBD4560 )
Java_sun_reflect_NativeMethodAccessorImpl_invoke0+0x15 (nativeaccessors.c:28, 0x7F3F663E )
hashTableFindNode+0x29 (hashtable.c:597, 0x7FF36BA9 )
loadNonArrayClass+0x45 (classsupport.c:696, 0x7FEF6D35 )
signalProtectAndRunGlue+0xa (jnicsup.c:1840, 0x7FF07E0A )
gpProtectAndRun+0x38 (jnicsup.c:410, 0x7FF08658 )
gpCheckCallin+0x3a (jnicsup.c:558, 0x7FF0870A )
callStaticVoidMethod+0x44 (jnicgen.c:303, 0x7FF06D64 )
getString646_USChars+0x7a (jni_util.c:480, 0x0040372B )
getString646_USChars+0x7a (jni_util.c:480, 0x0040372B )
(0x00034E30)
Java_java_io_WinNTFileSystem_getDriveDirectory+0x69 (winntfilesystem_md.c:732, 0x00409615 )
GetModuleFileNameA+0x1ba (0x7C80B729 )
---------------------------------------
JVMDUMP006I Traitement de l'vnement de dump en cours "gpf", dtails "" - Veuillez patienter.
JVMDUMP032I
JVMDUMP010I Dump System crit dans C:\Documents and Settings\Administrateur\core.20100917.140339.5584.0001.dmp
JVMDUMP032I
JVMDUMP010I Dump Snap crit dans C:\Documents and Settings\Administrateur\Snap.20100917.140339.5584.0002.trc
JVMDUMP032I
JVMDUMP010I Dump Java crit dans C:\Documents and Settings\Administrateur\javacore.20100917.140339.5584.0003.txt
JVMDUMP013I Evnement de dump trait "gpf", dtails "".

Here is what I'm using :
Rational Team Concert
Version: 2.0.0.2
Build id: I20091211-0451


Can someone help me? I would really like start doing some productive work.

Thank you.

0 votes



3 answers

Permanent link
Any updates on this? I have the same problem since i was given a ThinkPad T400. I had my windows image reinstalled, i even changed the RAD and RTC versions, AND STILL HAVING THE SAME PROBLEM on the windows graphic library.

Lucas

0 votes


Permanent link
All the time I am opening RSA8 and clicking on any work item, my RSA just close and when I reopen it gives me a crash report.

I hava a T400 machine as well.

0 votes


Permanent link
All the time I am opening RSA8 and clicking on any work item, my RSA just close and when I reopen it gives me a crash report.

I hava a T400 machine as well.


Hi

Probably best to open a defect here on jazz.net. or if you have access to IBM support - raise a ticket with them.

anthony

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Sep 17 '10, 2:07 p.m.

Question was seen: 9,203 times

Last updated: Sep 17 '10, 2:07 p.m.

Confirmation Cancel Confirm