marcelk wrote:

Is there a way to get notification when a new defect is created, or
are there best practices so we can discover new defects without
manual polling?

I don't think it is possible to get an e-mail notification when a new
work item is created.

You should create a query that finds all new work items that someone
needs to look at. Put that query in your Team Central view in the
Eclipse client, and configure the view to run your query every few
minutes. To see if there are any new work items that need attention,
you only need to make the Team Central view visible.

This scheme works for me, since I always keep my Eclipse client running
and I often have the Team Central view visible. This won't work as well
if you don't use the Eclipse client or if you never use the Team Central
view. But there might be other ways to put that query in a visible
location, such as putting it on your dashboard.

A key part of this process is to have an explicit state to which a work
item is transitioned after someone from development has looked at it (in
RTC development, we used the "Triaged" state for this). This is
important because it provides feedback to the submitter that their
request has been looked at. Note that "looked at" does not mean that
the development team knows what to do with it ... that is indicated by
other states and other meta-data such as "planned for".

Then the standard query that is run just looks for work items in the
"New" state ... as soon as a work item is triaged, it will no longer
match that query.

You would normally place this query in a public folder (so it can easily
be run from either the Eclipse or the Web client), as well as putting
the results of that query on your projects dashboard (so that it is very
visible to everyone whether there is an inappropriately high number of
"New" work items that have not yet been triaged).

Cheers,
Geoff

On 7/29/2010 4:53 PM, David Olsen wrote:

marcelk wrote:
Is there a way to get notification when a new defect is created, or
are there best practices so we can discover new defects without
manual polling?

I don't think it is possible to get an e-mail notification when a new
work item is created.

You should create a query that finds all new work items that someone
needs to look at. Put that query in your Team Central view in the
Eclipse client, and configure the view to run your query every few
minutes. To see if there are any new work items that need attention, you
only need to make the Team Central view visible.

This scheme works for me, since I always keep my Eclipse client running
and I often have the Team Central view visible. This won't work as well
if you don't use the Eclipse client or if you never use the Team Central
view. But there might be other ways to put that query in a visible
location, such as putting it on your dashboard.

Hi!

I am looking for exactly the same functionality!

I too would prefer a mail to an update in the Team Central view. Though Team Central (and Dashboards, and any polling mechanism) is useful, IMHO it is much easier to miss an event there than in the mailbox. Especially for newer RTC users.

Is there a plan to support this feature?

Would it be possible to add a plug-in (or something) to at least mimic this behavior?

In the worst case, I guess it would be possible to make an RSS-reader and filter the feed ourselves. Does the server allow other applications to read the RSS-feeds?

BR,
Per

--

marcelk wrote:

Is there a way to get notification when a new defect is created, or
are there best practices so we can discover new defects without
manual polling?

I don't think it is possible to get an e-mail notification when a new
work item is created.

You should create a query that finds all new work items that someone
needs to look at. Put that query in your Team Central view in the
Eclipse client, and configure the view to run your query every few
minutes. To see if there are any new work items that need attention,
you only need to make the Team Central view visible.

This scheme works for me, since I always keep my Eclipse client running
and I often have the Team Central view visible. This won't work as well
if you don't use the Eclipse client or if you never use the Team Central
view. But there might be other ways to put that query in a visible
location, such as putting it on your dashboard.

I share the similar concern.

I know how to use feed and Team Central view, but I still would like to receive an email notification when someone submits a approval request for me to approve.

Hi!

I am looking for exactly the same functionality!

I too would prefer a mail to an update in the Team Central view. Though Team Central (and Dashboards, and any polling mechanism) is useful, IMHO it is much easier to miss an event there than in the mailbox. Especially for newer RTC users.

Is there a plan to support this feature?

Would it be possible to add a plug-in (or something) to at least mimic this behavior?

In the worst case, I guess it would be possible to make an RSS-reader and filter the feed ourselves. Does the server allow other applications to read the RSS-feeds?

BR,
Per

--

marcelk wrote:

Is there a way to get notification when a new defect is created, or
are there best practices so we can discover new defects without
manual polling?

I don't think it is possible to get an e-mail notification when a new
work item is created.

You should create a query that finds all new work items that someone
needs to look at. Put that query in your Team Central view in the
Eclipse client, and configure the view to run your query every few
minutes. To see if there are any new work items that need attention,
you only need to make the Team Central view visible.

This scheme works for me, since I always keep my Eclipse client running
and I often have the Team Central view visible. This won't work as well
if you don't use the Eclipse client or if you never use the Team Central
view. But there might be other ways to put that query in a visible
location, such as putting it on your dashboard.