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question asked: Jul 22 '10, 8:46 a.m.
question was seen: 6,382 times
last updated: Jul 22 '10, 8:46 a.m.

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Firefox 3.6.7 does not load RTC Dashboards

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Dave Marshall (6●5●2) | asked Jul 22 '10, 8:46 a.m.
I accepted an update to FF from 3.6.6 to 3.6.7 and now the dashboards in the web version of RTC do not load. I get a pop up asking to install additional plugins, but none can be found.
Please advise.

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Guy Slade (641●5●8) | answered Jul 22 '10, 11:21 a.m.
JAZZ DEVELOPER
I accepted an update to FF from 3.6.6 to 3.6.7 and now the dashboards in the web version of RTC do not load. I get a pop up asking to install additional plugins, but none can be found.
Please advise.


I just upgraded as well and it all works fine for me... the RTc and the RTCz dashboards all load fine.
Maybe you need to try a clean install of FF?

Guy
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Ralph Schoon (63.4k●3●36●46) | answered Jul 24 '10, 2:49 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi,

I believe the dashboards use Adobe flash. you might want to install the Flash player.

Ralph

I accepted an update to FF from 3.6.6 to 3.6.7 and now the dashboards in the web version of RTC do not load. I get a pop up asking to install additional plugins, but none can be found.
Please advise.
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Adrian Cho (821●1●33●22) | answered Jul 24 '10, 1:23 p.m.
JAZZ DEVELOPER
This definitely sounds like the Flash player is missing. Not all of the dashboard viewlets use Flash but some like the work items statistics definitely require Flash.

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