Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Error Submitting Asset: 'Save Work Item' failed.

I am using RAM 7.2.0.2. I have set up four users with the Enterprise Edition Collaborator and Publisher authorized user licenses. When I try to submit an asset I get this error:
'Save Work Item' failed. Missing required license.

Can someone tell me what's going on?

0 votes



One answer

Permanent link
Thanks to Peter Walker and Gili Mendel for helping me resolve this. I have a (somewhat) unique demonstration environment, with multiple Rational products installed locally, include RAM and RRC, which both have their own RTC servers. I installed RAM first and then RRC and likely clobbered my RAM RTC developers license. That was why I received the error when trying to submit an asset, which in turn attempts to create RTC work items and that could not happen because the license was invalid.

The resolution was simply to go to the Rational License Key Center and download a RTC developers CAL. After unzipping that, I went to the RAM RTC Admin Gui, License Key Management and added the new developers license. Worked like a charm!

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: May 27 '10, 1:52 p.m.

Question was seen: 6,004 times

Last updated: May 27 '10, 1:52 p.m.

Confirmation Cancel Confirm