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question asked: Apr 27 '10, 3:13 p.m.
question was seen: 5,230 times
last updated: Apr 27 '10, 3:13 p.m.

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After migration: Where are my reports

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Nixon Cheaz (6●1) | asked Apr 27 '10, 3:13 p.m.
Hi,
I performed a migration using a repotools backup from one RTC 2.0.0.2 server to another RTC. The backup was restored successfully and everything seems to be working ok, except for the reports. When I try to run a report, it appears to run successfully, but the generated PNG image is not found. This shows up in the browser as a missing image(red X) icon in place.

Has anyone seen this? Please help.

Thanks.

- Nixon

3 answers

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Rafik Jaouani (5.0k●1●6) | answered Apr 28 '10, 10:14 p.m.
JAZZ DEVELOPER
I have not seen this.

Can you please create a work item and attach a screen grab?

Can you also please look at the server log and look for errors: look for the strings: birt, reports, datawarehouse?
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James Moody (3.3k●2●4) | answered Apr 30 '10, 1:43 p.m.
JAZZ DEVELOPER
On 4/27/2010 3:22 PM, ncheaz wrote:
Hi,
I performed a migration using a repotools backup from one RTC 2.0.0.2
server to another RTC. The backup was restored successfully and
everything seems to be working ok, except for the reports. When I
try to run a report, it appears to run successfully, but the
generated PNG image is not found. This shows up in the browser as a
missing image(red X) icon in place.

Has anyone seen this? Please help.

Thanks.

- Nixon


Any chance that your temporary directory is not writable?

james
RTC Reports Team Lead
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Nixon Cheaz (6●1) | answered May 17 '10, 1:50 p.m.
Please disregard. This was caused by a proxy misconfiguration on the server side. The reports are showing after the proxy settings were corrected.

Thanks.


On 4/27/2010 3:22 PM, ncheaz wrote:
Hi,
I performed a migration using a repotools backup from one RTC 2.0.0.2
server to another RTC. The backup was restored successfully and
everything seems to be working ok, except for the reports. When I
try to run a report, it appears to run successfully, but the
generated PNG image is not found. This shows up in the browser as a
missing image(red X) icon in place.

Has anyone seen this? Please help.

Thanks.

- Nixon


Any chance that your temporary directory is not writable?

james
RTC Reports Team Lead

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