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What's the difference between "RTC workflow" &


Tommy Wu (631) | asked Apr 06 '10, 12:00 p.m.
We see RTC flow customization and RAM lifecycle customization. what's the difference between those two? How about the license support of those two customization ?

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Gili Mendel (1.8k56) | answered Apr 06 '10, 12:38 p.m.
JAZZ DEVELOPER
We see RTC flow customization and RAM lifecycle customization. what's the difference between those two? How about the license support of those two customization ?



A lifecycle in RAM is the combination of a workflow (states and transitions) with specific configuration such as:
    Which Asset types/categories should use that lifecycle
    In each state, what policies are to be run
    In each state, who is a reviewer
    When can you take a transition
    ...




The workflows one can select from from the RAM lifecycle page are configured in the RTC instance RAM is using - it is based on RTC's workitems.
A Std. Server license, can only use the workflows that come out of the box with RAM.
An Enterprise Server License can customize (modify/add/remove) RTC workflows

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