What's the difference between "RTC workflow" &
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We see RTC flow customization and RAM lifecycle customization. what's the difference between those two? How about the license support of those two customization ?
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![]() We see RTC flow customization and RAM lifecycle customization. what's the difference between those two? How about the license support of those two customization ? A lifecycle in RAM is the combination of a workflow (states and transitions) with specific configuration such as:
In each state, what policies are to be run In each state, who is a reviewer When can you take a transition ... The workflows one can select from from the RAM lifecycle page are configured in the RTC instance RAM is using - it is based on RTC's workitems. A Std. Server license, can only use the workflows that come out of the box with RAM. An Enterprise Server License can customize (modify/add/remove) RTC workflows |
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