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Export to word fails

Users are trying to export a document to word, but when the export to word dialog is open and the user selects Finish, nothing happens. I have been able to replicate, but only on certain artifacts.

Is there a setting or something I can reset in order to correct this issue?

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3 answers

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Please check the client log for any relevant exceptions.
By default it would be located at:
C:\Documents and Settings\{Windows login id}\IBM\RequirementsComposer\workspace\.metadata\.log

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Permanent link
Please check the client log for any relevant exceptions.
By default it would be located at:
C:\Documents and Settings\{Windows login id}\IBM\RequirementsComposer\workspace\.metadata\.log


Here is the log from my personal workspace:

Caused by: java.lang.ClassCastException: com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter$1 cannot be cast to com.ibm.rdm.ui.export.word.model.List
at com.ibm.rdm.ui.export.word.model.ListItem.setLevel(ListItem.java:25)
at com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter.writeListItem(RichTextDocWriter.java:272)
at com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter.writeBlockEntity(RichTextDocWriter.java:136)
at com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter.writeBody(RichTextDocWriter.java:400)
at com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter.writeResourceContents(RichTextDocWriter.java:656)
at com.ibm.rdm.ui.export.word.provider.WordExportProvider.export(WordExportProvider.java:90)
at com.ibm.rdm.ui.export.word.actions.ExportToWordOperation.export(ExportToWordOperation.java:84)
at com.ibm.rdm.ui.export.word.actions.ExportToWordOperation.export(ExportToWordOperation.java:70)
at com.ibm.rdm.ui.export.word.actions.ExportToWordOperation.run(ExportToWordOperation.java:57)
at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:121)
Root exception:
java.lang.ClassCastException: com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter$1 cannot be cast to com.ibm.rdm.ui.export.word.model.List
at com.ibm.rdm.ui.export.word.model.ListItem.setLevel(ListItem.java:25)
at com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter.writeListItem(RichTextDocWriter.java:272)
at com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter.writeBlockEntity(RichTextDocWriter.java:136)
at com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter.writeBody(RichTextDocWriter.java:400)
at com.ibm.rdm.ui.richtext.export.word.RichTextDocWriter.writeResourceContents(RichTextDocWriter.java:656)
at com.ibm.rdm.ui.export.word.provider.WordExportProvider.export(WordExportProvider.java:90)
at com.ibm.rdm.ui.export.word.actions.ExportToWordOperation.export(ExportToWordOperation.java:84)
at com.ibm.rdm.ui.export.word.actions.ExportToWordOperation.export(ExportToWordOperation.java:70)
at com.ibm.rdm.ui.export.word.actions.ExportToWordOperation.run(ExportToWordOperation.java:57)
at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:121)

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Please open a defect and if at all possible, provide the document that's causing the problem as an attachment. If you are not able to provide/attach the document for any reason, would you be willing to send it directly to me or try to come up with a similarly formatted document that also causes this error instead?

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Question details

Question asked: Mar 18 '10, 3:35 p.m.

Question was seen: 5,593 times

Last updated: Mar 18 '10, 3:35 p.m.

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