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question asked: Jan 28 '08, 11:03 a.m.
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last updated: Jan 28 '08, 11:03 a.m.

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Jabber integration

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Jim Steinberger (41●7●4) | asked Jan 28 '08, 11:03 a.m.
Hello!

My team's been having trouble using our existing Jabber server with TeamConcert. We're ostensibly able to connect fine, but it seems almost non-deterministic as to whether our team members show up as connected (green dot) or not. And if we then try to send messages to other green dots, they never get them -- though no error messages pop up. This is bi-directional -- Person A and Person B can keep sending each other messages with no errors, but neither receive messages from the other.

Further, a coworker using an external Jabber client (Pandion) was able to send me messages and those appeared in TeamConcert fine.

Wondering if anyone had to do anything special to integrate TeamConcert with Jabber, or if the Jabber client simply isn't finished yet (before we put our Jabber admin to too much further trouble).

Thanks!
Jim

6 answers

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Peter Kirschner (81●5●2) | answered Jan 30 '08, 2:27 a.m.
Hi,

which kind of Jabber Server (Openfire, ...) and version you are using. Which version of RTC/Jazz are you using?

We are running on Beta2 and Openfire 3.4.4 and the essential features are running well.
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Tobias Widmer (321●1) | answered Jan 30 '08, 5:38 a.m.
steinberger schrieb:
Hello!

My team's been having trouble using our existing Jabber server with
TeamConcert. We're ostensibly able to connect fine, but it seems
almost non-deterministic as to whether our team members show up as
connected (green dot) or not. And if we then try to send messages to
other green dots, they never get them -- though no error messages pop
up. This is bi-directional -- Person A and Person B can keep sending
each other messages with no errors, but neither receive messages from
the other.

Further, a coworker using an external Jabber client (Pandion) was able
to send me messages and those appeared in TeamConcert fine.

Wondering if anyone had to do anything special to integrate
TeamConcert with Jabber, or if the Jabber client simply isn't
finished yet (before we put our Jabber admin to too much further
trouble).

Thanks!
Jim


Hi,

It might be the case your existing Jabber server has some security
restrictions which cause problems here. Could you tell which settings
have been customized from their defaults?

Cheers,
Tobias

Jazz Coverage, Collaboration, Agile Planning
0
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Jim Steinberger (41●7●4) | answered Feb 01 '08, 12:26 p.m.
We're using OpenFire 3.4.4 and TCBeta2. The security settings changed from the defaults are: we're forcing SSL and we've also set it up to authenticate against ActiveDirectory.

Thanks!
Jim
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sébastien etter (216●8●7) | answered Mar 05 '08, 3:05 a.m.
Well, we have exactly the same problem steinberger

Using TeamConcert 1.0 M5 and OpenFire 3.4.5.

PC1 / Windows XP Pro :
* hosting OpenFire 3.4.5 (default installation)
* TeamConcert 1.0 M5
* hosting Jazz server on a virtual machine( RedHat4 )

PC2 / Windows XP Pro :
* TeamConcert 1.0 M5

We have trouble to see each other, and when we can see each other, messages sent by one are not received by the other.
File transfer, using jabber protocol, works perfectly. When we change status, sometimes the other sees the new one, sometimes not, but in openfire administration website, status is correct and immediately change.

It's really random ! Is it a "cache" problem ?

Can anyone give us some advice ?

Sbastien

Alcatel-Lucent, R&D Effectivness
0
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Daniel Heidinga (46●1●2) | answered Mar 05 '08, 9:53 a.m.
We've experienced similar problems as well using a default install of OpenFire 3.4.5 running on a Linux box.

We played with it for a few days before giving up.
0
permanent link
Tobias Widmer (321●1) | answered Mar 07 '08, 9:28 a.m.
sebastien.etter schrieb:
Well, we have exactly the same problem steinberger

Using TeamConcert 1.0 M5 and OpenFire 3.4.5.

PC1 / Windows XP Pro :
* hosting OpenFire 3.4.5 (default installation)
* TeamConcert 1.0 M5
* hosting Jazz server on a virtual machine( RedHat4 )

PC2 / Windows XP Pro :
* TeamConcert 1.0 M5

We have trouble to see each other, and when we can see each other,
messages sent by one are not received by the other.
File transfer, using jabber protocol, works perfectly. When we change
status, sometimes the other sees the new one, sometimes not, but in
openfire administration website, status is correct and immediately
change.

It's really random ! Is it a "cache" problem ?

Can anyone give us some advice ?

Sbastien

Alcatel-Lucent, R&D Effectivness

Hi all,


I've created bug
https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/46849
to further track the issue.

Could you please subscribe to this bug and attach any findings (Jabber
server settings, steps to reproduce) to this bug?

Thanks,
Tobias

Jazz Collaboration team

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