Error accessing RTC Eclipse Help from VPN
When connected to my company's VPN, I cannot access the "Help" of RTC Eclipse.
The error is included below. I currently have the Network setting set to "System proxy configuration". Network Error (tcp_error) A communication error occurred: "Connection refused" The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time. |
11 answers
Geoffrey Clemm (30.1k●3●30●35)
| answered Jan 06 '10, 5:53 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Did you try "Help -> Help Contents" or "Help -> Dynamic Help"?
The first goes to an IBM machine, which depends on your network connectivity. The second just uses the content installed with your client, which shouldn't require any network connectivity. Cheers, Geoff shelbyph wrote: When connected to my company's VPN, I cannot access the |
Help -> Help Contents displays the error that was posted.
Help -> Dynamic Help displays results, but after clicking on any link, displays the error. Is "System proxy configuration" does not seem to be getting the require proxy information, however our organization uses automatic proxy URLs, and not specific proxy server names. Is there a way to utilize a proxy URL within Eclipse? Did you try "Help -> Help Contents" or "Help -> Dynamic Help"? |
Geoffrey Clemm (30.1k●3●30●35)
| answered Jan 08 '10, 4:23 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
There are some links in the dynamic help pages to external information
(i.e. information not part of your local Eclipse install), but most of the links are local. For example, the first page in the "All Topics" overview is: Product overview > Introduction to Rational products > IBM and accessibility. That is a local page, so you should be able to see it. Note that the "local" help pages are still served up via the http protocol. For example, the page above is the URL: http://127.0.0.1:3069/help/ntopic/com.ibm.help.common.accessibility.doc/topics/ceaccess.html As a speculation, there might be something on your machine which is sending the localhost (127.0.0.1) URL off to some proxy, which then doesn't find it. You may have to configure your machine to prevent it from forwarding the localhost URL to the proxy. Cheers, Geoff shelbyph wrote: Help -> Help Contents displays the error that was posted. |
I currenty have "no proxy" set for localhost and 127.0.0.1 on the Eclipe environment.
I have confirmed that the proxy server information is correct, by testing in both Firefox and IE. Is there anything else in the Eclipse environment that would be preventing me from viewing the Help contents while connected to the VPN? There are some links in the dynamic help pages to external information |
Geoffrey Clemm (30.1k●3●30●35)
| answered Jan 11 '10, 1:53 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Just to check, what happens when you drop the URL:
http://127.0.0.1:3069/help/ntopic/com.ibm.help.common.accessibility.doc/topics/ceaccess.html directly into your various web browsers (if you have more than one web browser installed, please try them in each of them). Cheers, Geoff shelbyph wrote: I currenty have "no proxy" set for localhost and 127.0.0.1 |
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Geoffrey Clemm (30.1k●3●30●35)
| answered Jan 11 '10, 5:08 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
What happens when you start a Jazz Team Server locally and then try:
https://127.0.0.1:9443/jazz (i.e. talking to a team concert server on your local box). Cheers, Geoff shelbyph wrote: The same error occurs. Geoffrey Clemm wrote: Just to check, what happens when you drop the URL: |
Geoffrey Clemm (30.1k●3●30●35)
| answered Jan 11 '10, 5:08 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Actually, lets move this discussion to a work item, and then report back
to the forum when we have an answer (so everyone in the forum is burdened with watching this being debugged :-). Cheers, Geoff Geoffrey Clemm wrote: What happens when you start a Jazz Team Server locally and then try: |
I have the same difficulty with the help content in RTC 3 (as are others). I tried setting the help content to use the system browser, and to use remote help, but it still tries to pull hope help content from 127.0.0.1, and gets a 404 error. I'd rather just get all of the help from the remote server, as sometimes vpn, corporate lockdowns of workstations, etc... prevent certain activity on personal machines.
It's been a year since this question was moved to a work item. Curious about what the solution is... |
I've resolved my situation. At first my network connection preferences were set to native, which I guess is supposed to dynamically figure out the proxy settings. This wasn't working. I then changed it to manual, but chose a proxy which is apparently down. I then switched to another company proxy. Once I did this, I was able to get the help working. Seems like you should be able to get all your help remote in your external browser, which doesn't appear to be the case. Anyway, I'm back in business with my tweaked proxy settings.
I have the same difficulty with the help content in RTC 3 (as are others). I tried setting the help content to use the system browser, and to use remote help, but it still tries to pull hope help content from 127.0.0.1, and gets a 404 error. I'd rather just get all of the help from the remote server, as sometimes vpn, corporate lockdowns of workstations, etc... prevent certain activity on personal machines. |
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