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question asked: Dec 18 '09, 9:04 a.m.
question was seen: 5,727 times
last updated: Dec 18 '09, 9:04 a.m.

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How do I troubleshoot email notifications?

0
Steve Francisco (26●13●9) | asked Dec 18 '09, 9:04 a.m.
After upgrading my server from 2.0 to 2.0.0.1 my email notifications don't get sent. Is there a set of things I should check are set properly, and a way to cause a test to be done so I can see if I receive emails?

From my server's admin page on the "e-mail settings" section, I have the following settings:
enable email notification: true
SMTP server: (same server as my email client)
SMTP server port: (same port as my email client)
SMTP username: (same username as my email client)
SMTP password: (ditto)
restrict to whitelist: false
whitelist: <empty>
email from address: my email id
email from name: my name
SMTP reply address: my email id
use STARTTLS: true (but have tried false also)

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Work Item & UI Commons Team (1.3k●1) | answered Jan 04 '10, 8:23 a.m.
On 18.12.2009 3:08, sfrancis wrote:
After upgrading my server from 2.0 to 2.0.0.1 my email notifications
don't get sent. Is there a set of things I should check are set
properly, and a way to cause a test to be done so I can see if I
receive emails?

From my server's admin page on the "e-mail settings"
section, I have the following settings:
enable email notification: true
SMTP server: (same server as my email client)
SMTP server port: (same port as my email client)
SMTP username: (same username as my email client)
SMTP password: (ditto)
restrict to whitelist: false
whitelist:<empty
email from address: my email id
email from name: my name
SMTP reply address: my email id
use STARTTLS: true (but have tried false also)


Something in the server logs?

--
Benjamin Pasero
Work Item & UI Commons Team
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permanent link
Steve Francisco (26●13●9) | answered Jan 14 '10, 2:39 p.m.

Something in the server logs?


Where would I look to find those?
0
permanent link
Work Item & UI Commons Team (1.3k●1) | answered Jan 15 '10, 5:23 a.m.
Its accessible as feed:
https://<server>/jazz/service/com.ibm.team.repository.common.internal.IFeedService?category=SystemLog

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