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[RTC/EWM] Assignment of state groups to resolved or unresolved

Jochen Widmaier (22310) | asked Apr 05 '22, 3:36 a.m.

Hi everybody,

I am trying to find out a few things, but I haven't found the answer in the help or in google yet ;-)

In an article I found out that the assignment of states to either the Unresolved or Resolved set is done via groups (Unresolved == open and in progress group; Resolved == closed group). In our setup we have not only those three groups, but we have multiple more (additional Funnel, New, Review, Analysis, Backlog, Implementation, Done, Invalid). I am missing the open group at all.

Where is the assignment of the groups to the resolved or unresolved selection done? I didn't find any place (in the web client) where this assignment can be reviewed or set.

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Ralph Schoon (63.1k33646) | answered Apr 05 '22, 7:13 a.m.

 To my knowledge there is a concept of state groups. this allows a mapping from a set of states to a more course grained set of state groups that can then be use to categorize the sates in things like In Progress or Resolved.

The mapping of states to state groups is done in the workflow configuration in the project areas process  configuration. In the Web UI this looks like:

You can select the state group a state shall be in there. 

How to define a new state group, I don't know at the moment. I am sure you can do it in the Eclipse Process configuration UI and maybe in the Web UI.

I think that EWM uses a fixed set of state groups e.g. in work item queries. I am nor sure how much customizing that will help there.

Jochen Widmaier selected this answer as the correct answer

Ralph Schoon commented Apr 05 '22, 7:17 a.m.

You can configure the available state groups in the Eclipse workflow process configuration editor.


Jochen Widmaier commented Apr 05 '22, 7:26 a.m. | edited Apr 05 '22, 7:26 a.m.

 Hi Ralph,
Thank you very much. The picture in the comment gave me the missing link from States -> State groups -> Category -> Assignment to Resolved or Unresolved.

Nevertheless rather difficult and a little bit sad, that this information is not available in the web client.

Ralph Schoon commented Apr 05 '22, 7:33 a.m.

I am sorry for that. This is mostly for EWM.

I wish we did not have all these inconsistencies in the admin UIs. Unfortunately it is a fact, that, for some features, you have to check both Admin UIs, if you want to know the full picture. In some cases the information found in the EWM Web admin UI and the Eclipse admin UI even disagree e.g. the Eclipse Client displays incorrect, non existing attribute ID's for built in attributes. Only the Web UI shows the correct data in that case.

There are only few such cases, but it is noticeable.

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