CQ Bridge Cross-server communication is not working
We established the bridge between RTC and CQ and we are able to link a new/existing CQ record to a defect created in RTC. However from CQ record (Links tab) we cannot link a RTC new/existing defect. We get a popup saying that and error occurred while fetching services for the project in RTC.
Cross-Server Communication on CQ side is not showing RTC friend listed. We got an error saying that the Root Services URI is not correct or its certificate is not trusted.
As a conclusion the RTC CQ Bridge is working only one way and cannot figure out why link cannot be established from the other side.
Please help!
Comments
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Jan 26 '22, 5:52 a.m.How about trying to solve the error you mention?
Florentina Ceru
Jan 26 '22, 10:30 a.m.This would be great Ralph! How we proceed?
Florentina Ceru
Jan 26 '22, 10:32 a.m.This would be great Ralph! How we proceed?
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Jan 27 '22, 3:21 a.m.Otherwise approach support.
Florentina Ceru
Jan 31 '22, 4:02 p.m.The Root Services URI is correct, it opens the .rdf document.
It might be the certificate as the VM I'm working on is a clone of the real one used in production.
Not sure though, any idea?
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Feb 01 '22, 2:08 a.m.Based on what information?
Get in contact with support as soon as possible. You can provide requested logs to them for analysis.