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Unable to export DNG Module to xls or xlsx format

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Shriraam Balasubramanian
(40●3●13●39) Jun 17 '21, 6:19 a.m.

 Hello,


I am having a strange issue where I am unable to export my DNG module to .xls or .xlsx format but able to export in .CSV format.

I have more than 200 artifacts in a module and I am doing the following steps:

1.) Open a module.
2.) Right click on the speciifc view -> Select "Export View"-> xlsx or xls

I get empty EXCEL as a result.

Can anyone please help me out.

Best regards,
Shriraam Balasubramanian

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Ian Barnard
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Jun 17 '21, 7:17 a.m.
What version+iFix are you using? If you're not running the latest iFix for your version then update to the latest iFix and try again - if it still fails please create a support case.

Shriraam Balasubramanian
Jun 17 '21, 10:18 a.m.
 Hello Ian, Thanks for your response. We're using 6.0.6.1 iFix017 Best regards, Shriraaam 

Shriraam Balasubramanian
Jun 18 '21, 7:23 a.m.
 Hello Ian, Do I need to create a support case?

Ian Barnard
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Jun 18 '21, 8:39 a.m.
Yes it certainly sounds like you should.

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Davyd Norris
(3.8k●2●20) Jun 17 '21, 7:22 p.m.
I have had clients with this problem and we found it was artefacts in the module that contained unprintable characters or data.

The CSV export often showed these up as strange characters or blanks where there shouldn't be any, but the Excel export would silently fail

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Shriraam Balasubramanian
Jun 18 '21, 7:27 a.m.
What is the solution? What do you mean by unprintable characters? We dont have any in this case as we have plain text and diagrams in this module. Regards, Shriraam

Davyd Norris
Jun 18 '21, 9:17 p.m.
Well that's the problem with unprintable characters - you can't see them in the DNG text. If you look through your CSV export you will sometimes see them as question marks where you don't expect them. The solution is to find them and edit the requirement to remove them

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Question asked: Jun 17 '21, 6:19 a.m.

Question was seen: 5,581 times

Last updated: Jun 18 '21, 9:17 p.m.

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