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question asked: May 26 '21, 3:11 a.m.
question was seen: 1,028 times
last updated: Sep 20 '21, 10:43 a.m.

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Error in diagnostics The user registry cannot be reached.- but you just logged in

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Kim Soederhamn (1.5k●3●43●48) | asked May 26 '21, 3:11 a.m.
Getting an error :

CRJAZ2069E An error occurred during the execution of this diagnostic with the error message "com.ibm.team.repository.common.TeamRepositoryException: The user registry cannot be reached.". See the server log for more details.


After upgrade and new WAS version.

Its also described here:


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Kim Soederhamn (1.5k●3●43●48) | answered May 26 '21, 3:15 a.m.

 In the stack trace of jts.log I find an exception like


Caused by: java.lang.ClassNotFoundException: Cannot find the specified class com.ibm.websphere.ssl.protocol.SSLSocketFactory
at javax.net.ssl.SSLJsseUtil.b(SSLJsseUtil.java:3)
at javax.net.ssl.SSLSocketFactory.getDefault(SSLSocketFactory.java:1)
at javax.net.ssl.HttpsURLConnection.getDefaultSSLSocketFactory(HttpsURLConnection.java:15)
at javax.net.ssl.HttpsURLConnection.<init>(HttpsURLConnection.java:12)
at com.ibm.net.ssl.www2.protocol.https.b.<init>(b.java:29)

So I added a custom jvm parameter: isUseIBMSSLSocketFactory with the value false

after WAS restart the error was gone.

Ralph Schoon selected this answer as the correct answer
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Kim Soederhamn commented Sep 20 '21, 10:43 a.m.

oh and the WAS servers wstemp and temp should be deleted at the restart

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