Why can't certain users see attachments or realted work items?
Good Day,
We are experiencing an issue whereby certain users cannot see the attachments or related work items on the links tab of a work item. This is limited to only a small set of users. All Project area's access control is set to everyone and these users have the same access rights as others users who are not expereincing this issue. I have also performed a user sync.
Any advice in resolving this issue would be greatly appreciated.
Thankyou,
Kind Regards,
Michael.
One answer
Michael, I have no idea why you have this issue. Maybe open a case with support?
There is a change in how access is handled in 7.x and you need to do something in the upgrade. That is why I asked for the version. Should not apply to you.
I also found https://jazz.net/wiki/bin/view/Deployment/WorkitemAttachmentMigrationUtility I am not sure if you would gain any information if you ran it to analyze, but might be worth a try.
Comments
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Mar 08 '21, 8:01 a.m.Not without knowing a version number or log files.
Michael Alberda
Mar 08 '21, 8:09 a.m.