Why can't certain users see attachments or realted work items?
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Good Day,
We are experiencing an issue whereby certain users cannot see the attachments or related work items on the links tab of a work item. This is limited to only a small set of users. All Project area's access control is set to everyone and these users have the same access rights as others users who are not expereincing this issue. I have also performed a user sync.
Any advice in resolving this issue would be greatly appreciated.
Thankyou,
Kind Regards,
Michael.
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One answer
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Ralph Schoon (63.3k●3●36●46)
| answered Mar 08 '21, 8:22 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER edited Mar 08 '21, 8:22 a.m. Michael, I have no idea why you have this issue. Maybe open a case with support?
There is a change in how access is handled in 7.x and you need to do something in the upgrade. That is why I asked for the version. Should not apply to you.
I also found https://jazz.net/wiki/bin/view/Deployment/WorkitemAttachmentMigrationUtility I am not sure if you would gain any information if you ran it to analyze, but might be worth a try.
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Not without knowing a version number or log files.