Why can't certain users see attachments or realted work items?

Michael Alberda (23●1●16●48) | asked Mar 08 '21, 7:24 a.m.

Good Day,

We are experiencing an issue whereby certain users cannot see the attachments or related work items on the links tab of a work item. This is limited to only a small set of users. All Project area's access control is set to everyone and these users have the same access rights as others users who are not expereincing this issue. I have also performed a user sync.

Any advice in resolving this issue would be greatly appreciated.

Thankyou,

Kind Regards,

Michael.

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Ralph Schoon commented Mar 08 '21, 8:01 a.m.

FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Not without knowing a version number or log files.

Michael Alberda commented Mar 08 '21, 8:09 a.m.

Hi Ralph,

We are using v6.0.6. with ifix11. I can't yet upload log files but I have gone through them and can't find any issues relating to these a particluar users.

Thankyou,

Kind Regards,

Micahel.

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Ralph Schoon (63.5k●3●36●46) | answered Mar 08 '21, 8:22 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Mar 08 '21, 8:22 a.m.

Michael, I have no idea why you have this issue. Maybe open a case with support?

There is a change in how access is handled in 7.x and you need to do something in the upgrade. That is why I asked for the version. Should not apply to you.

I also found https://jazz.net/wiki/bin/view/Deployment/WorkitemAttachmentMigrationUtility I am not sure if you would gain any information if you ran it to analyze, but might be worth a try.

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Why can't certain users see attachments or realted work items?

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