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email configuration - test works from JTS but "assigned to" or "mentioned" in a work item does not

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Karen Steele
(1.3k●9●146●154) Mar 03 '21, 6:34 a.m.
CLM 6061 ifix15 - distributed

Have configured email a JTS server - used test email and it triggered the email and confirmed that email configuration was correct.

From a work item in RTC on a different server, assigned a work item and also input comments to a work item (mentioned) with the users email address and neither of them resulting in an email.

Was there something else you have to do when you have a distributed environment - RTC knows where JTS is and vice Versa ?

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Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (64.6k●3●36●49) edited
Mar 03 '21, 9:52 a.m.

 What does distributed mean in this context?


If you are running multiple applications (regardless on which topology), you have to configure the e-mail connection on all of them as far as I know. JTS does not know and does not care if you change a work item. RTC does and would send out notifications, if SMTP etc is configured correctly. You should see a warning in the server log, if an application is not configured for e-mail.

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Karen Steele
Mar 03 '21, 9:58 a.m.
Distributed meaning all applications are on different servers.  I do not see any where on application servers other than JTS to configure email it does not exist at ccm, rqm, or rm  that I can see Thanks

Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Mar 03 '21, 10:33 a.m.
Ooopsi, I had in my mind that that was always done in the setup of each application. That seems to be a problem of age and imagination. It seems no longer true anyway. https://www.ibm.com/support/knowledgecenter/SSYMRC_6.0.6.1/com.ibm.jazz.repository.web.admin.doc/topics/tconfigemail.html  says you did what you should. So I don't know. I would probably go and have a look in the log files of CCM and JTS to figure out if there are errors. In addition I would check on CCM that the notification profile is set up for the user. I do not have time to investigate further. You could open a case with support. Support will also ask for more data.

Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Mar 03 '21, 10:44 a.m.
 Ha, it might be still there, just hidden.....  Can you open https://elm.example.com:9443/ccm/admin#action=com.ibm.team.repository.admin.configureMailSettings on your CCM and check if the settings are the same as for the JTS?  The logs and support might be your best option otherwise.

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Karen Steele
(1.3k●9●146●154) Mar 04 '21, 12:33 p.m.

for whatever reasons re-running JTS Setup from a browser versus thru the remote console, cleared some channels and forced an application configuration button at RTC RQM and RM .. email is now working as expected

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Question asked: Mar 03 '21, 6:34 a.m.

Question was seen: 3,339 times

Last updated: Mar 04 '21, 12:33 p.m.

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