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[closed] Any solution/suggestion for the following connect failure ?

Kevin Ramer (4.5k8180199) | asked Sep 25 '20, 3:07 p.m.
closed Sep 28 '20, 5:07 p.m.

A customer reports failing to connect to RTC in Eclipse, but WebUI works fine.   I suggested ramping the verbosity of logs from a post I found in one of these forums.  The verbose output reveals little about what is happening

!ENTRY 1 800 2020-09-26 00:44:35.647
!MESSAGE CRJAZ0053I The identifier for the repository identified by "https://rtp-rtc12:9443" could not be contacted: invalid UUID
java.lang.IllegalArgumentException: invalid UUID

This person is connecting to IBM via PartnerConnect if that helps.

The question has been closed for the following reason: "Customer Fixed" by yzwkzfn Sep 28 '20, 5:07 p.m.

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Kevin Ramer (4.5k8180199) | answered Sep 28 '20, 5:07 p.m.

User reports that Partner Connect was intervening in the connection process.

Ralph Schoon selected this answer as the correct answer