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question asked: Aug 31 '20, 10:57 a.m.
question was seen: 903 times
last updated: Aug 31 '20, 7:12 p.m.

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Is it possible to autoclose all child attributes when closing a parent in RTC?

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Brian Chen (13●1) | asked Aug 31 '20, 10:57 a.m.

 Good morning.

We have a programmatic way of creating the children, and really require a programmatic way of closing them (there are dozens of children). Is there a way to make it so that when a parent is closed, all the children are closed as well?
Thanks for your time.

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Bartosz Chrabski (3.4k●1●27●49) | answered Aug 31 '20, 11:10 a.m.

 Hi Brian,


As far as I remember it is not possible out of box, but You can develop RTC extension that will do it for You.

Hope it will answer Your question.

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Davyd Norris (2.2k●2●17) | answered Aug 31 '20, 7:12 p.m.
Typically people want it the other way around - you can only close the parent once all the children are closed.

There is a precondition for work items that does exactly this check.

You could also create a query that showed all open children for a parent, and then you could use a bulk action to close them - this would then let you review what's still open before closing, which in my mind would be the best way to close them out.

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