Mail notification for custom attribute
Hi,
In RTC if i create a custom attribute called Assign to as kind contributor , will mail will trigger when i assign a person who have mail configured already?Is it possible to do?
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One answer
Ralph Schoon (63.3k●3●36●46)
| answered Jul 20 '20, 8:16 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER edited Jul 20 '20, 8:21 a.m.
If you expect it to send mails to the user selected in the "Assign", then the answer is no.
There is no simple mechanism I would be aware of. Maybe you can manage to subscribe the person using JavaScript. I don't know.
You could create Java based server extensions to do the notification. Work Item save follow up actions or asynchronous tasks might be possible.
Also note that A user can basically switch off mail notification. As far as I know it is their privilege to do so.
Comments
sreenath v
commented Jul 20 '20, 9:57 a.m.
Is the API available for asynchronous task for the same?
Ralph Schoon
commented Jul 20 '20, 12:36 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
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Your answer
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