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Mail notification for custom attribute


sreenath v (5312) | asked Jul 18 '20, 3:48 a.m.
Hi,

In RTC if i create a custom attribute called Assign to as kind contributor , will mail will trigger when i assign a person who have mail configured already?Is it possible to do?

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Ralph Schoon (59.4k23642) | answered Jul 20 '20, 8:16 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Jul 20 '20, 8:21 a.m.
If you expect it to send mails to the user selected in the "Assign", then the answer is no.
There is no simple mechanism I would be aware of. Maybe you can manage to subscribe the person using JavaScript. I don't know.

You could create Java based server extensions to do the notification. Work Item save follow up actions or asynchronous tasks might be possible.

Also note that A user can basically switch off mail notification. As far as I know it is their privilege to do so.

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sreenath v commented Jul 20 '20, 9:57 a.m.

Is the API available for asynchronous  task for the same?


Ralph Schoon commented Jul 20 '20, 12:36 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

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