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Permission denied : when RTC tool is accessed

Sidda Naik (111) | asked Jul 17 '20, 5:35 a.m.
edited Jul 21 '20, 1:08 a.m.

Hello when I'm  accessing rtc tool through web client( https://xxxx/9443/ccm/web ) following message is shown and unable to login 

"Permission denied
Your account does not have the group memberships required to access the requested resource. "

Above message is shown when I access rtc through web. 
Also I'm unable to access RTC through eclipse.
Please help me to resolve the issue 

Note : 
1. Tool was working without any  issue. Further server (where rtc is installed) restarted for some reason then the above issue is seen. 

Thank you

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Bharath Rao (8207) | answered Jul 17 '20, 5:47 a.m.
David Lafreniere selected this answer as the correct answer

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