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question asked: Jul 17 '20, 5:35 a.m.
question was seen: 1,220 times
last updated: Jul 27 '20, 6:33 a.m.

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[closed] Permission denied : when RTC tool is accessed

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Sidda Naik (11●4) | asked Jul 17 '20, 5:35 a.m.
closed Jul 21 '20, 7:44 a.m. by Ralph Schoon (63.1k●3●36●46)

Hello when I'm  accessing rtc tool through web client( https://xxxx/9443/ccm/web ) following message is shown and unable to login 

"Permission denied
Your account does not have the group memberships required to access the requested resource. "

Above message is shown when I access rtc through web. 
Also I'm unable to access RTC through eclipse.
Please help me to resolve the issue 
Thank you


The question has been closed for the following reason: "Duplicate Question" by rschoon Jul 21 '20, 7:44 a.m.

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Bharath Rao (915●1●36) | answered Jul 17 '20, 5:45 a.m.

Hi Sidda,


It looks like you are not a member of the Jazz groups in the LDAP / WAS configuration. You will have to reach out to the Jazz Administrators for help on this.

Some thing to look at:

Hope it helps!

Best Regards,
Bharath

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Sidda Naik commented Jul 21 '20, 1:32 a.m.

Hi bharat


I'm member of Jazz grup. 

Tool was working without any  issue. Further server (where rtc is installed) restarted for some reason then the above issue is seen.