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question asked: Nov 05 '19, 10:56 a.m.
question was seen: 1,001 times
last updated: Nov 06 '19, 9:42 p.m.

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Excel RQM Importer Add-in in Windows 10

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Köll Cherizard (13●2) | asked Nov 05 '19, 10:56 a.m.

 Hi,


My first time here.  Please be patient with me, as my question may be poorly designed.  I am helping one of our users that just received anew Windows 10 computer.  The Excel RQM Importer Add-in is installed successfully in C:\Program Files (x86)\IBM\RQMExcelImporter but we are stuck here, we cannot figure out how to get it to show up in the Add-Ins Tab within Excel.

The user's Windows 7 computer has the Add-in and it is working flawlessly.  An attempt to find whether the Add-in is compatible with Windows 10 turned up nothing concrete.

Can you point us to information you have available here? A fix, if any...  or any other suggestions you may have?

Thank you for your help,

Köll

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Bharath Rao (885●31) | answered Nov 05 '19, 10:04 p.m.
edited Nov 05 '19, 10:27 p.m.

Hi,

Welcome to the Jazz forum!

Please check if the Microsoft Excel version is 32-bit or 64-bit variant.

If its 64-bit, you should uninstall the 32-bit variant currently installed, and try installing the x64 bit variant of RQMExcelImporter. In particular, please try the below file:
RQMExcelImporterSetupX64ForDotNET45.msi

That should resolve the problem.

Let me know if you have any questions.

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Please like / comment / mark the question as answered if it helped!

Regards,
Bharath

Köll Cherizard selected this answer as the correct answer
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Köll Cherizard commented Nov 06 '19, 10:10 a.m.

Hi Bharath,

Firs off, thank you so much for your quick reply to my cry for help.  I've actually/accidentally accepted the answer, got very excited to see your reply.  How do I download RQMExcelImporterSetupX64ForDotNET45.msi?  I currently cannot find it in Google.

Thanks again,

Köll

Bharath Rao commented Nov 06 '19, 9:42 p.m.

 Hi,


Here is the link that contains the file download option:

Make sure to choose the version same as the RQM Server.

Hope it helps!

Regards,
Bharath

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