How do I return Rational License Tokens from standalone network ?
My Jazz Team Server is on a network that is not connected to the Internet.
I have successfully imported 400 IBM Rational Main Token Feature (Floating Licenses) using the IBM Rational License Key Administrator.
Now I need to return 200 of the tokens. But the 'License Keys / Get, Return or Move Keys" option does not work because I can not connect to http://www-306.ibm.com" What do I need to do to reduce my available number of tokens from its current value of 400 down to 200? Thanks Peter
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One answer
Hi Peter
I understand that you wish to reduce the tokens deployed from 400 to 200, but are unable to do so because you are unable to access IBM License Key Center (LKC) account (https://www.ibm.com/support/pages/ibm-support-licensing-start-page).
I am unable to find any LKC accounts using your First and Last name. It will be helpful if you can share your email/login ID and the account ID/site number or the hostname of token license server, so that I can find the cause of the issue.
Awaiting your response.
Best Regards,
Nikhil Bhat
Rational Client Support-Licensing
PS. : Please refer the following link to raise a support case with IBM to get technical support from IBM https://www.ibm.com/mysupport/s/article/How-to-open-a-case?language=en_US
Comments
Peter Turvey
commented Oct 08 '19, 3:59 a.m.
Thanks Nikhil, the problem is that the server is on a network that is not connected to the internet so the wizard that I would normally run from "IBM Rational License Key Administrator" won't work. i.e. selecting 'License Keys / Get, Return or Move Keys' doesn't work. A colleague of mine has got the License Key Account login so I will ask her to do as much as she can for me. Then I'll get back to you if I need more help. Peter |
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