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How do I return Rational License Tokens from standalone network ?


Peter Turvey (993) | asked Oct 07, 11:45 a.m.
edited Oct 07, 11:48 a.m.

My Jazz Team Server is on a network that is not connected to the Internet.

I have successfully imported 400 IBM Rational Main Token Feature (Floating Licenses) using the IBM Rational License Key Administrator.
To do this I used the "IBM Rational License Key Administrator" (licadmin8.exe) and selected 'License Keys / Import License Keys' browsed to the "license.dat" file and selected "Open" and "Import".
That was all fine. For the past few months I have had 400 tokens.

Now I need to return 200 of the tokens. But the 'License Keys / Get, Return or Move Keys" option does not work because I can not connect to http://www-306.ibm.com"

What do I need to do to reduce my available number of tokens from its current value of 400 down to 200?

Thanks

                  Peter

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Nikhil Bhat (1) | answered Oct 07, 3:11 p.m.

 Hi Peter

I understand that you wish to reduce the tokens deployed from 400 to 200, but are unable to do so because you are unable to access IBM License Key Center (LKC) account (https://www.ibm.com/support/pages/ibm-support-licensing-start-page).

I am unable to find any LKC accounts using your First and Last name. It will be helpful if you can share your email/login ID and the account ID/site number or the hostname of token license server, so that I can find the cause of the issue.

Awaiting your response.
Best Regards,
Nikhil Bhat
Rational Client Support-Licensing

PS. : Please refer the following link to raise a support case with IBM to get technical support from IBM https://www.ibm.com/mysupport/s/article/How-to-open-a-case?language=en_US


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Peter Turvey commented Oct 08, 3:59 a.m.

Thanks Nikhil,

the problem is that the server is on a network that is not connected to the internet so the wizard that I would normally run from "IBM Rational License Key Administrator" won't work. i.e. selecting  'License Keys / Get, Return or Move Keys' doesn't work.

A colleague of mine has got the License Key Account login so I will ask her to do as much as she can for me. Then I'll get back to you if I need more help.

Peter

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