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question asked: Jul 18 '19, 2:51 p.m.
question was seen: 1,627 times
last updated: Jul 19 '19, 4:07 a.m.

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After upgrade to 604, custom reports no longer work: where to start looking, for what?

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long TRUONG (365●4●123●147) | asked Jul 18 '19, 2:51 p.m.

 After our upgrade from CLM 405 (via RTC 502) to RTC 604, our custom reports on WI no longer work, would appreciate any comment as to

  • Where to start looking
  • What we are supposed to look for 
  • Any pointers to good documentation on creating and editing these custom reports (which we inherited) to trace to the query(ies) they are based on.
Error messages to one report:
Error when launching report
Error message at bottom of report


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Ralph Schoon (63.3k●3●36●46) | answered Jul 19 '19, 4:01 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

You should consider to contact support. Those seem to be custom BIRT reports. Not sure what support can do. Report builder is what is intended to be the future reporting. 

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Ralph Schoon commented Jul 19 '19, 4:07 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
The second issue hints that there is something wrong with the connection to the data warehouse database. The data warehouse and other database connections should not have changed during the upgrade. DB connection issues? Maybe there are permission related issues?

Maybe use this amazing "Internet"?


There are some answers that could at least hint what to look at.

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