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question asked: Jun 19 '19, 5:45 a.m.
question was seen: 2,997 times
last updated: Jun 24 '19, 1:40 a.m.

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RTC : checkout failure in Jenkins

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Rakesh A (33●4●31) | asked Jun 19 '19, 5:45 a.m. 
I have complete access & required permissions to the RTC server. Servers are running in 6.0.6 version. 
But the builds are successful only in Productive server but failing with below error in Development server.
Jenkins is configured with compatible 6.0.6 RTC build toolkit.
Pls Let me know if anything I have missed. 

More details: In Jenkins configuration --> source code management: "Test connection" is successful for Production server but not for Development server.
It says "The Team Concert server does not have the support required to avoid using the toolkit : Your server is version 6.0.6".

Log:
FATAL: RTC : checkout failure: CRJAZ1371E The following URL cannot be reached: /ccm/versionCompatibility?clientVersion=6.0.6. The server cannot be reached. The network could not connect to the server. Error details: Connect to rb-alm-05-d.de.bosch.com:443 [rb-alm-05-d.de.bosch.com/10.58.122.248] failed: Connection timed out: connect. 
com.ibm.team.repository.common.transport.ConnectionException: CRJAZ1371E The following URL cannot be reached: /ccm/versionCompatibility?clientVersion=6.0.6. The server cannot be reached. The network could not connect to the server. Error details: Connect to rb-alm-05-d.de.bosch.com:443 [rb-alm-05-d.de.bosch.com/10.58.122.248] failed: Connection timed out: connect. 
    at com.ibm.team.repository.transport.client.RemoteTeamServer.executePrimitiveRequest(RemoteTeamServer.java:1976)
    at com.ibm.team.repository.transport.client.RemoteTeamServer.executeWithAuthHandling(RemoteTeamServer.java:1626)
    at com.ibm.team.repository.transport.client.RemoteTeamServer.executeMethod(RemoteTeamServer.java:1241)
    at com.ibm.team.repository.transport.client.RemoteTeamServer.executeMethod(RemoteTeamServer.java:1190)
    at com.ibm.team.repository.transport.client.RestClientConnectionBase.executeMethod(RestClientConnectionBase.java:375)
    at com.ibm.team.repository.transport.client.RestClientConnectionBase.doMethod(RestClientConnectionBase.java:211)
    at com.ibm.team.repository.transport.client.RestClientConnectionBase.doGet(RestClientConnectionBase.java:144)
    at com.ibm.team.repository.transport.client.TeamRawRestServiceClient$RawRestClientConnection.doGet(TeamRawRestServiceClient.java:96)
Comments
Sridevi Sangaiah commented Jun 19 '19, 6:09 a.m.
JAZZ DEVELOPER

Did you check if you are able to access the web UI - https://<hostname>:<port>/ccm/web - of the development server from the machine hosting the Jenkins server?

Rakesh A commented Jun 19 '19, 6:15 a.m.

Yes, it is working fine

Lakshmi Narasimhan T V commented Jun 19 '19, 6:38 a.m.
JAZZ DEVELOPER

Is the checkout happening on the master or a slave?  The connectivity to RTC should be possible in both master and slave.

Rakesh A commented Jun 24 '19, 12:42 a.m.

RTC credentials its are not ok as mentioned above. Checkout is throwing failure message. Yes connection is fine and even the User is valid RTC user. Happening only with development server, but fine is Production server. Both the servers are running with same configurations.

Don Yang commented Jun 24 '19, 1:40 a.m.
check if proxy server plays any role here, see the discussion in this post:

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