RLIA - not connecting to JIRA servers : Showing error: Authentication credentials were not accepted by the server: Authentication failed

Arun K Sriramaiah (3.2k●1●25●71) | asked May 23 '19, 10:50 a.m.

Showing error: Authentication credentials were not accepted by the server: Authentication failed

We were able to log in to the webpage of JIRA from the particular machine, so the credentials are valid. As well as the connection was working before restart.

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Arun K Sriramaiah (3.2k●1●25●71) | answered May 23 '19, 10:52 a.m.
edited May 23 '19, 10:52 a.m.

The cookie-based authentication is no longer available for JIRA Cloud environments. Atlassian has disabled this feature start of the month.

Must use the API Token based authentication:

https://docs.tasktop.com/premi um/connector-documentation/atl assian-jira#AtlassianJira-Emai lAddressandAPITokenAuthenticat ion(JiraCloudonly)Cloud

Also, there where some other changes from Atlassian why it necessary that the upgrades to RLIA 1.2.0.9-ifix01 or newer otherwise as an example it could duplicate comments. More information can be found here:

https://docs.tasktop.com/jira/

https://docs.tasktop.com/premi um/connector-documentation/atl assian-jira

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Arun K Sriramaiah (3.2k●1●25●71) | answered May 23 '19, 10:53 a.m.
edited May 23 '19, 11:05 a.m.

Atlassian JIRA cloud instances is this the case. Standard Authentication is only for on-premise instances possible.

See deprecation notice from Atlassian:

https://developer.atlassian.co m/cloud/jira/platform/deprecat ion-notice-basic-auth-and-cook ie-based-auth/

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RLIA - not connecting to JIRA servers : Showing error: Authentication credentials were not accepted by the server: Authentication failed

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