Upgrading BMC Remedy to a new Server (URL)
Accepted answer
The repository URL can be changed with the steps from here:
https://docs.tasktop.com/sync/user-guide#UserGuide-ChangingaRepositorysURL(Advanced)
Note: Highly recommend trying the steps before in a test environment. RLIA uses the ID of the items as part of the identifier of the association. I don’t know if the migration to a new Remedy server maybe changes this ID.
Also, double check if the new Remedy version is supported from RLIA here (Tasktop 19.1 is the same code base as RLIA 1.2.0.9):
https://docs.tasktop.com/tasktop/supported-repository-versions
And don’t miss install the Custom Web Services and Forms for Tasktop/RLIA in the correct version:
https://docs.tasktop.com/premium/connector-documentation/bmc-remedy#BMCRemedy-CustomWebServicesandFormInstallation