API to integrate RTC with ticketing tool.
Hi,
We have a customer that uses RTC as a ticketing system, however they are forced to use another ticketing tool which is the official tool on their organization. They have a person that updates RTC WIs and the ticketing tool manually and they are looking for an API or a tool to do this automatically.
We would like to know if there is a supported API for RTC to make simpler this translation from RTC WIs to the ticketing tool and viceversa.
Thanks!
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One answer
Yes, OSLC is the main interface, and its a standardized interface. There is also the client/server API as well. I've done quite a bit of cross integration with both. |