How to generate Java Trace for jnlp application in cases of suspected java environment issues.

Sunil Kumar R (1.1k●1●29●44) | asked Oct 16 '18, 12:42 p.m.
JAZZ DEVELOPER
closed Oct 16 '18, 12:43 p.m.

Steps to generate java trace for the ssl handshake failure on jnlp (RTC/ RQM) snapshot tool.

1. Enable java tracing and provide the ssl certificate, type and password as parameters

2. Enable logging and tracing through Java Console, enable “Mozilla family” if using Firefox.

3. Save changes. Restart browser

4. Login to RTC workitem and invoke the snapshot tool.

5. Confirm the snapshot tool loads..

6. Replicate the error behavior and share the complete text from the Java Console window.

Comments

Ralph Schoon commented Oct 17 '18, 2:28 a.m.

FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Please, next time ask a question, then answer your question and accept the question.

If necessary ask me or Geoff Clemm to accept the answer. Thanks!

Accepted answer

0	permanent link Ralph Schoon (62.7k●3●36●43) \| answered Oct 17 '18, 2:29 a.m. FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER See the answer in the original question. Ralph Schoon selected this answer as the correct answer