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question asked: Oct 15 '09, 9:21 a.m.
question was seen: 5,106 times
last updated: Oct 15 '09, 9:21 a.m.

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Problem with dojo widget when using DNS alias name

0
Milan Krivic (980●13●176●143) | asked Oct 15 '09, 9:21 a.m.
We had a version of the RTC 2.0, which we upgraded to version 2.0.0.1. After the upgrade, everything worked fine, except the new function that allows moving the mouse (hover) over the name of the project area so we can get some information about that project in the dojo widget that opens. This function does not work if we use a DNS alias to access the Jazz Web UI.

If we use the original server name, then everything works fine. Reviewing the problems we have found that the problem is in the resources that are being requested by hovering the mouse over the names of project areas. The problem is in the path to the resource that refers to the path without the host name, DNS alias that we defined is not present in requested path.

For example, if the requested resource at https://jazz-server-dns-alias.domain:9443/jazz /picture.jpg, that resource is being requested through the following address: https://jazz /picture.jpg, and we get the error message that requested resource is not found, it looks like that the DNS alias name is not placed in the mentioned path.

We are using Firefox 3.5 and Internet Explorer 7

3 answers

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0
permanent link
Patrick Streule (4.9k●2●1) | answered Oct 15 '09, 12:33 p.m.
JAZZ DEVELOPER
We had a version of the RTC 2.0, which we upgraded to version 2.0.0.1.
After the upgrade, everything worked fine, except the new function
that allows moving the mouse (hover) over the name of the project
area so we can get some information about that project in the dojo
widget that opens. This function does not work if we use a DNS alias
to access the Jazz Web UI.

If we use the original server name, then everything works fine.
Reviewing the problems we have found that the problem is in the
resources that are being requested by hovering the mouse over the
names of project areas. The problem is in the path to the resource
that refers to the path without the host name, DNS alias that we
defined is not present in requested path.

For example, if the requested resource at
https://jazz-server-dns-alias.domain:9443/jazz /picture.jpg, that
resource is being requested through the following address:
https://jazz /picture.jpg, and we get the error message that
requested resource is not found, it looks like that the DNS alias
name is not placed in the mentioned path.

We are using Firefox 3.5 and Internet Explorer 7

A possible reason for this is that you have to configure the property

'Public Repository Root' in the Admin Web UI to point to
'https://jazz-server-dns-alias.domain:9443/jazz'

--
Regards,
Patrick
Jazz Work Item Team
0
permanent link
Martha (Ruby) Andrews (3.0k●4●43●51) | answered Oct 15 '09, 2:22 p.m.
JAZZ DEVELOPER
As Patrick suggests, this may be a problem with the Public URI Root for your server. See https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/96727 for instructions on how to set the Public URI Root property.

Martha
Jazz Developer

We had a version of the RTC 2.0, which we upgraded to version 2.0.0.1.
After the upgrade, everything worked fine, except the new function
that allows moving the mouse (hover) over the name of the project
area so we can get some information about that project in the dojo
widget that opens. This function does not work if we use a DNS alias
to access the Jazz Web UI.

If we use the original server name, then everything works fine.
Reviewing the problems we have found that the problem is in the
resources that are being requested by hovering the mouse over the
names of project areas. The problem is in the path to the resource
that refers to the path without the host name, DNS alias that we
defined is not present in requested path.

For example, if the requested resource at
https://jazz-server-dns-alias.domain:9443/jazz /picture.jpg, that
resource is being requested through the following address:
https://jazz /picture.jpg, and we get the error message that
requested resource is not found, it looks like that the DNS alias
name is not placed in the mentioned path.

We are using Firefox 3.5 and Internet Explorer 7

A possible reason for this is that you have to configure the property

'Public Repository Root' in the Admin Web UI to point to
'https://jazz-server-dns-alias.domain:9443/jazz'

--
Regards,
Patrick
Jazz Work Item Team
0
permanent link
Robert Stanko (11●2) | answered Oct 16 '09, 3:05 p.m.
I've just tried:
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=jazz.viewPage&id=com.ibm.team.process.projectAreaList

and it seems that hovering over Jazz Foundation Project Area doesn't work either.

Even at jazz.net site !
I'm using IE7.

Robert

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