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Why does the import of model keep failing in Design Manager?

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Nirmal Jha
(23●1●10) edited
Jul 25 '18, 8:59 a.m.

I am trying to import a sample Rhapsody model in Design  Manager, but it keeps failing after running for 66 minutes. I have noticed the same behaviour with several models I have tried to import. 


The message on the Design Manager >> File >> Activities page for all models I have tried to import reads 
"500 (null) :ERROR: Model Server is not running  
 Details : com.ibm.xtools.rmps.frontservice.jaf.common.jfsclient.RmpsRuntimeException: 500 (null) :ERROR: Model Server is not running"
Stage for all models is "Converting to RDF Resources "

Installed Applications include [Requirements Management + Change and Configuration Management +Quality Management + Global Configuration Management + Design Management + Architecture Management + Reporting Services ] . All are in v6.0.5

What am I doing incorrectly ?

Please help.

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Andrey Karaulov
(186●1) Jul 25 '18, 9:01 a.m.

500 (null) :ERROR: Model Server is not running - this is the cause.

Model Server is the embedded application that performs diagram rendering during the import.
Usually such error appears on headless Linux platform, since Model Server requires XServer to be up and running.
Go to /dm/amdin page, switch to "Diagnostics" tab and find "Rhapsody Rendering Diagram Application" section.
If you do not see any error there, click "Run" link in the right of section header.
You should see the link to the page where you can find description of typical issues and ways ho to solve them.

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Nirmal Jha
Jul 25 '18, 9:15 a.m.
Unfortunately, I see an error on "Rhapsody Rendering Diagrams Application" section on Diagnostics tab in dm/admin page. The error reads "Model Server Failed to launch." The set up is on Windows System. How do I move forward?

Andrey Karaulov
Jul 25 '18, 9:29 a.m.
See these links: https://jazz.net/library/article/1250#38625 https://jazz.net/library/article/875/ Please, ingore the fact that the second article is about RRC, the solution should be almost the same or, at least, you should get an idea what to do.

Andrey Karaulov
Jul 25 '18, 9:30 a.m.
Sorry, was to fast an did not carefully read you are on Windows... What do you see in dm.log file?  

Nirmal Jha
Jul 26 '18, 6:05 a.m.
Hi Andrey, Here is an excerpt of the dm.log file when a model import fails. Thanks again for your help.

Nirmal Jha
Jul 26 '18, 6:05 a.m.
"018-07-26 14:38:34,732 [              pool-85-thread-2] []  INFO com.ibm.rational.carter.modelserver.ModelServer  - Starting model server:30005 2018-07-26 15:11:38,171 [              pool-85-thread-2] [] ERROR com.ibm.rational.carter.modelserver.ModelServer  - Failed model server:30005 2018-07-26 15:11:38,171 [              pool-85-thread-2] [] ERROR com.ibm.rational.carter.requests.AbstractRequest  - <rdf:RDF     xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"     xmlns:err="http://jazz.net/xmlns/prod/jazz/foundation/1.0/">   <rdf:Description>     <err:detailedMessage rdf:datatype="http://www.w3.org/2001/XMLSchema#string"     > 25feecc0-3c54-4d8c-87a4-de5150e09ffe

Nirmal Jha
Jul 26 '18, 6:05 a.m.
 Details :  com.ibm.xtools.rmps.frontservice.jaf.common.jfsclient.RmpsRuntimeException: 500 (null) :ERROR: Model Server is not running&#xD; </err:detailedMessage>     <err:errorMessage rdf:datatype="http://www.w3.org/2001/XMLSchema#string"     >ERROR: Model Server is not running</err:errorMessage>     <err:errorStatus rdf:datatype="http://www.w3.org/2001/XMLSchema#long"     >500</err:errorStatus>   </rdf:Description> </rdf:RDF>"

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Question asked: Jul 25 '18, 8:45 a.m.

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Last updated: Jul 26 '18, 6:05 a.m.

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