Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Why does the import of model keep failing in Design Manager?

Questions
Tags
Users
Badges
Nirmal Jha
(23●1●10) edited
Jul 25 '18, 8:59 a.m.

I am trying to import a sample Rhapsody model in Design  Manager, but it keeps failing after running for 66 minutes. I have noticed the same behaviour with several models I have tried to import. 


The message on the Design Manager >> File >> Activities page for all models I have tried to import reads 
"500 (null) :ERROR: Model Server is not running  
 Details : com.ibm.xtools.rmps.frontservice.jaf.common.jfsclient.RmpsRuntimeException: 500 (null) :ERROR: Model Server is not running"
Stage for all models is "Converting to RDF Resources "

Installed Applications include [Requirements Management + Change and Configuration Management +Quality Management + Global Configuration Management + Design Management + Architecture Management + Reporting Services ] . All are in v6.0.5

What am I doing incorrectly ?

Please help.

0 votes

1 answer
2,666 views
0 votes

One answer

Permanent link
Andrey Karaulov
(186●1) Jul 25 '18, 9:01 a.m.

500 (null) :ERROR: Model Server is not running - this is the cause.

Model Server is the embedded application that performs diagram rendering during the import.
Usually such error appears on headless Linux platform, since Model Server requires XServer to be up and running.
Go to /dm/amdin page, switch to "Diagnostics" tab and find "Rhapsody Rendering Diagram Application" section.
If you do not see any error there, click "Run" link in the right of section header.
You should see the link to the page where you can find description of typical issues and ways ho to solve them.

0 votes

Comments
Nirmal Jha
Jul 25 '18, 9:15 a.m.

Unfortunately, I see an error on "Rhapsody Rendering Diagrams Application" section on Diagnostics tab in dm/admin page. The error reads "Model Server Failed to launch."


The set up is on Windows System.

How do I move forward?

Andrey Karaulov
Jul 25 '18, 9:29 a.m.

See these links:


Please, ingore the fact that the second article is about RRC, the solution should be almost the same or, at least, you should get an idea what to do.

Andrey Karaulov
Jul 25 '18, 9:30 a.m.

Sorry, was to fast an did not carefully read you are on Windows...

What do you see in dm.log file?  

Nirmal Jha
Jul 26 '18, 6:05 a.m.
Hi Andrey,
Here is an excerpt of the dm.log file when a model import fails. Thanks again for your help.

Nirmal Jha
Jul 26 '18, 6:05 a.m.
"018-07-26 14:38:34,732 [              pool-85-thread-2] []  INFO com.ibm.rational.carter.modelserver.ModelServer  - Starting model server:30005
2018-07-26 15:11:38,171 [              pool-85-thread-2] [] ERROR com.ibm.rational.carter.modelserver.ModelServer  - Failed model server:30005
2018-07-26 15:11:38,171 [              pool-85-thread-2] [] ERROR com.ibm.rational.carter.requests.AbstractRequest  - <rdf:RDF
  <rdf:Description>
    >
25feecc0-3c54-4d8c-87a4-de5150e09ffe

Nirmal Jha
Jul 26 '18, 6:05 a.m.

 Details : 

com.ibm.xtools.rmps.frontservice.jaf.common.jfsclient.RmpsRuntimeException: 500 (null) :ERROR: Model Server is not running&#xD;
</err:detailedMessage>
    >ERROR: Model Server is not running</err:errorMessage>
    >500</err:errorStatus>
  </rdf:Description>
</rdf:RDF>"

showing 5 of 6 show 1 more comments

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 6,125

Question asked: Jul 25 '18, 8:45 a.m.

Question was seen: 2,666 times

Last updated: Jul 26 '18, 6:05 a.m.

Confirmation Cancel Confirm