Doors RM and QM user LDAP login CRJAZ0744E A group for the user was not retrieved from the LDAP

0	Arun K Sriramaiah (3.2k●1●25●71) \| asked Mar 12 '18, 6:11 a.m. edited Mar 12 '18, 6:12 a.m. "CRJAZ0744E A group for the user was not retrieved from the LDAP server. Verify that the server application is configured properly and that the LDAP server is reachable."

One answer

permanent link

Arun K Sriramaiah (3.2k●1●25●71) | answered Mar 12 '18, 6:15 a.m.

the teamserver.properties of <g class="gr_ gr_9 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="9" id="9"> jts </g> and ccm had case insensitive is set to true in <g class="gr_ gr_10 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="10" id="10"> jts </g> but not in ccm

email like: first.second@gmail.com

UserId: First.Second@gmail.com

so it was working in <g class="gr_ gr_8 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="8" id="8"> jts </g> and not in other applications ( Use case insensitive user ID matching = false)