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When viewing a snapshot in RTC Web, can anyone get the download file link to work?

Jamie Berry (14013693) | asked Nov 29 '17, 5:49 p.m.
edited Nov 29 '17, 6:13 p.m.

 We are running RTC 6.0.3 and while access a Snapshot on a Stream using IE 11, Firefox, or Chrome we have noticed that the option to download a file that is part of the Snapshot does not work.  We can navigate to a folder that contains a file and the Download file icon is there but when clicked on, nothing happens.  Binary files can be downloaded in a round-about manner by clicking on the file then using the "downloading" link in the resulting window.  Is this a known issue or do I need to open a PMR on the issue?

Thank you,

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Shashikant Padur (4.2k27) | answered Nov 29 '17, 11:11 p.m.
Jamie Berry selected this answer as the correct answer

Jamie Berry commented Nov 30 '17, 9:48 a.m.

 Thank you for directing me to the defect.  I will subscribe to it to stay updated with the progress.


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