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Mail Templates : Correct way of Updating the Attribute


vinitha dsouza (1271367) | asked Sep 21 '17, 7:01 a.m.
edited Sep 21 '17, 7:05 a.m.

We have Categories in the Project Area with Sub Categories. But in the Mails whichever is triggered part of
Email Templates gives on Sub Category for Filed Against which in terms create confusion for User.

There we want to Update to

Email templates were extended with two new variables:

Category Path: ${WorkItem.categoryPath}

Outputs the qualified path of the category. By default, the path separator is the forward slash (/). Example: "Development / Server /Services".

I have updated above parameter for Filed Against by Selecting HTML Represenation. Test Template works fine.
But after moving to production this doesnt work.

Later i realised Updation made in the HTML Represenation is not shown in Plain Representation meaning still have old Value ie. ${workitem.categoryName}.

My query is, are they only represenation or do we have to update in both presentation to work? or this is bug.

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Donald Nong (14.4k314) | answered Sep 25 '17, 3:41 a.m.

I'm pretty sure the email template body is separate for the HTML and plain text versions. There is no mechanism to "sync" them together so to speak. Using the RTC Eclipse client, you can generate the plain text template from the HTML template, and that's about it.

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