Mail Templates : Correct way of Updating the Attribute
We have Categories in the Project Area with Sub Categories. But in the Mails whichever is triggered part of
Email Templates gives on Sub Category for Filed Against which in terms create confusion for User.
There we want to Update to
Email templates were extended with two new variables:
Category Path:
${WorkItem.categoryPath}
I have updated above parameter for Filed Against by Selecting HTML Represenation. Test Template works fine.
But after moving to production this doesnt work.
Later i realised Updation made in the HTML Represenation is not shown in Plain Representation meaning still have old Value ie. ${workitem.categoryName}.
My query is, are they only represenation or do we have to update in both presentation to work? or this is bug.