RTC Attribute Customization : Script based Condition not mandating the Date (Time Stamp) attribute

prabhu Rao (11●5) | asked Sep 15 '17, 1:16 a.m.

Hi All,

I need to have a script based condition where the dependent Time Stamp attribute (Outage Start Date) should become mandate when the other Enumeration attribute (System Outage) is "Full Outage".
I am able to get the asterisk mark for the Outage Start Date, when I select the 'System Outage' as 'Full Outage',
But when I save the work item, I am not getting any error messages saying "Attribute "Outage Start Date" not set".

Why conditions are not working for Time stamp, I can able to save even 'Outage Start Date' is 'None'?

I have configured this script with the pre-condition 'Required Attribute for Condition' and Dependencies for the attributes also.

Request you to assist on this.

Regards,
Prabhu

Comments

Donald Nong commented Sep 15 '17, 1:48 a.m.

Have you tried to debug your code on the server side? That's where you can prevent the work item from being saved.

prabhu Rao commented Sep 15 '17, 2:09 a.m. | edited Sep 17 '17, 9:09 p.m.

Hi Donald,

Thanks for you quick reply.

I have added this Pre-Condition for Save Work Item (Server) only.

Thanks,

Prabhu.

Donald Nong commented Sep 17 '17, 9:11 p.m.

You still need to debug, and at least make sure the script does get executed - depending on your role assignments and configuration, it may not get executed at all.

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RTC Attribute Customization : Script based Condition not mandating the Date (Time Stamp) attribute

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