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RTC 6.0.4 Client Crashes on Mac OS X 10.12.5

Robert Carter (42928589) | asked Jun 22 '17, 2:59 p.m.

When I try to start the 6.0.4 Client is just crashes.  My 6.0.2 Client works just fine.  Any ideas?  Here is a snippet of the error dump:

Process:               eclipse [5812]
Path:                  /Volumes/VOLUME//
Identifier:            org.eclipse.eclipse
Version:               3.8 (3.8)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           eclipse [5812]
User ID:               501

Date/Time:             2017-06-22 14:58:23.038 -0400
OS Version:            Mac OS X 10.12.5 (16F73)
Report Version:        12
Anonymous UUID:        F7A36B99-92A7-8CE5-8B62-CF893C6231BF

Sleep/Wake UUID:       F17311C6-DACE-4EEC-8EC4-530DCEF02239

Time Awake Since Boot: 20000 seconds
Time Since Wake:       19000 seconds

System Integrity Protection: enabled

Notes:                 Translocated Process

Crashed Thread:        0  Dispatch queue:

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x000000000000003c
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]

VM Regions Near 0x3c:
    __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /var/folders//

Thread 0 Crashed:: Dispatch queue:
0       0x00007fff870d9fb4 CFBundleGetFunctionPointerForName + 36
1   org.eclipse.eclipse           0x00000001000030bd findSymbol + 66
2   org.eclipse.eclipse           0x00000001000018be original_main + 1572
3   org.eclipse.eclipse           0x0000000100001f7d main + 1230
4   org.eclipse.eclipse           0x0000000100001158 start + 52

Thread 1:
0   libsystem_pthread.dylib       0x00007fff9ce3c070 start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib       0x00007fff9ce3c070 start_wqthread + 0

Accepted answer

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Donald Nong (14.5k414) | answered Jun 22 '17, 11:19 p.m.

Both RTC 6.0.3 and 6.0.4 crash on my Mac, but both can be launched this way.
1. Right-click on the Eclipse application and choose Show Package Contents.
2. Get into the folder Contents, then MacOS, where you can see the eclipse Unix executable.
3. Double-click on the eclipse executable.

If everything goes to plan, you should see the splash screen and it should work as usual. You have to launch it this way every time though.

Robert Carter selected this answer as the correct answer

Robert Carter commented Jun 23 '17, 9:49 a.m.

That appeared to work.  Don't know what changed from 6.0.2 to 6.0.4 the requires me to do this. Also,  If I choose to option "keep in doc" on the icon.  I can't restart the app without using this workaround.

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