Automation tool to access RTC automatically
I'm asking this on behalf of an IBM user in China who is currently unable to gain write access to the forum.
Their team is attempting to build an automation tool that can create new RTC tickets, add comments, update the status, etc. The automation pathway they are taking requires them to invoke a web service, as shown in the screen capture. Does this web service already exist? Do they need to write it? Can they simply use REST services?
Accepted answer
What exists is https://rsjazz.wordpress.com/2017/03/29/the-work-item-command-line-is-now-open-source/ . Note, it is open source, which means the customer gets the source and has to make it work for them and maintain it as well. Other customer are using it already in production and it is pretty comprehensive.
Otherwise, if they need to use a web service, they would need to create a custom OSLC/REST client that ues the REST/OSLC API. There is an OSLC workshop in the library. There are examples here in the forum as well.
