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question asked: Apr 21 '17, 12:47 p.m.
question was seen: 2,087 times
last updated: Apr 24 '17, 10:27 a.m.

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Automation tool to access RTC automatically

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Ralph Earle (257●3●9) | asked Apr 21 '17, 12:47 p.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER

I'm asking this on behalf of an IBM user in China who is currently unable to gain  write access to the forum. 


Their team is attempting to build an automation tool that can create new RTC tickets, add comments, update the status, etc. The automation pathway they are taking requires them to invoke a web service, as shown in the screen capture. Does this web service already exist? Do they need to write it? Can they simply use REST services? 

Invoke web service

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Ralph Schoon (63.3k●3●36●46) | answered Apr 21 '17, 12:59 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Apr 21 '17, 1:07 p.m.

What exists is https://rsjazz.wordpress.com/2017/03/29/the-work-item-command-line-is-now-open-source/ . Note, it is open source, which means the customer gets the source and has to make it work for them and maintain it as well. Other customer are using it already in production and it is pretty comprehensive.

Otherwise, if they need to use a web service, they would need to create a custom OSLC/REST client that ues the REST/OSLC API. There is an OSLC workshop in the library. There are examples here in the forum as well.

Ralph Earle selected this answer as the correct answer
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Ralph Schoon commented Apr 21 '17, 1:58 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

By the way, an OSLC or REST API is actually a kind of web service.

Ralph Earle commented Apr 24 '17, 10:27 a.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER

Thanks, Ralph. The user was able to resolve her issue using the information you provided.

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