Why are users being signed out?
Every 2 hours our users are being asked to sign back in.
The sign in message states "The Jazz Team Server at xxx.xxx.local in Jazz requires a user ID and password.
We've tried increasing the Websphere timeout and changing the Jazz SSO Application Session Timeout. Neither has helped.
We're using container authentication with an LDAP server.
Is anyone aware what may be causing these sign outs?
Comments
Don Yang
Feb 28 '17, 6:26 p.m.what did you change in WAS timeout?
LTPA token timeout is default to 2 hours and this seems to be what you are experiencing. See the discussion here:
https://jazz.net/forum/questions/105097/how-can-can-one-adjust-the-timeout-for-a-web-or-eclipse-session-using-was
Chris Rafaluk
Mar 01 '17, 2:57 a.m.My first guess was that it was the LTPA token. However, changing the setting in the WAS admin console hasn't had any effect (https://www.ibm.com/developerworks/community/blogs/7685ca43-63d4-4946-89fd-58d379a896d1/entry/setting_the_jazz_session_timeout_time_on_websphere_application_server?lang=en)
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Mar 01 '17, 3:53 a.m.Have you found anything in the logs?
Chris Rafaluk
Mar 03 '17, 5:20 a.m.Did some digging in the SystemOutl.log file and LTPA timeouts are causing the issue.
Within the websphere admin console the timeout is set to 8.5hours but this appears to be overridden elsewhere leading to 2 hour timeouts.
1 vote
Don Yang
Mar 06 '17, 10:19 p.m.you may want to restart your server to make it effective if you haven't done so.