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question asked: Feb 28 '17, 11:48 a.m.
question was seen: 1,365 times
last updated: Mar 06 '17, 10:19 p.m.

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Why are users being signed out?

0
Chris Rafaluk (13●5) | asked Feb 28 '17, 11:48 a.m.

Every 2 hours our users are being asked to sign back in.

The sign in message states "The Jazz Team Server at xxx.xxx.local in Jazz requires a user ID and password.

We've tried increasing the Websphere timeout and changing the Jazz SSO Application Session Timeout. Neither has helped.

We're using  container authentication with an LDAP server.

Is anyone aware what may be causing these sign outs?

Comments
Don Yang commented Feb 28 '17, 6:13 p.m. | edited Feb 28 '17, 6:26 p.m.

what did you change in WAS timeout?
LTPA token timeout is default to 2 hours and this seems to be what you are experiencing. See the discussion here:

https://jazz.net/forum/questions/105097/how-can-can-one-adjust-the-timeout-for-a-web-or-eclipse-session-using-was

Chris Rafaluk commented Mar 01 '17, 2:57 a.m.

My first guess was that it was the LTPA token. However, changing the setting in the WAS admin console hasn't had any effect (https://www.ibm.com/developerworks/community/blogs/7685ca43-63d4-4946-89fd-58d379a896d1/entry/setting_the_jazz_session_timeout_time_on_websphere_application_server?lang=en)

Ralph Schoon commented Mar 01 '17, 3:53 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

 Have you found anything in the logs?  

1
Chris Rafaluk commented Mar 03 '17, 5:20 a.m.

Did some digging in the SystemOutl.log file and LTPA timeouts are causing the issue.
Within the websphere admin console the timeout is set to 8.5hours but this appears to be overridden elsewhere leading to 2 hour timeouts.

Don Yang commented Mar 06 '17, 10:18 p.m. | edited Mar 06 '17, 10:19 p.m.

you may want to restart your server to make it effective if you haven't done so.

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