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question asked: Dec 15 '16, 4:57 a.m.
question was seen: 1,602 times
last updated: Dec 15 '16, 10:46 a.m.

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CLM jts/setup not working

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David Beange (111●3●64●101) | asked Dec 15 '16, 4:57 a.m.
edited Dec 15 '16, 8:17 a.m.
We have a need to install a V3 sandpit to check and verify the upgrading of an existing CLM instance through V4.x, v5.x to v6 for a projects that is still using v3.0.1.3

we have installed the V3 code via Installation manager onto a windows server but when  we try and access the jts/setup page it doesn't connect and eventually times out

https:/<server>:9443/jts/setup

On this same server we already have another CLM install with seperate names jazzteamserver folder this runs on WAS but the new one we want to be tomcat to properly replicate the projects set up to allow us to upgrade properly then move to WAS at V5 stage. Could it be tomcat and was being on same box that is causeing us the issue even this early in the set up ?

Any suggestions as to what this could be.

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David Beange (111●3●64●101) | answered Dec 15 '16, 10:46 a.m.
Found the answer.

The starting of the Jazz Team Server had not been run as Administrator. Did that and the jts/setup link now works.
Ralph Schoon selected this answer as the correct answer

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Ralph Schoon (63.3k●3●36●46) | answered Dec 15 '16, 8:40 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
You can install multiple setups on the same machine, but you can - obviously - only run them in parallel if they use different ports.
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David Beange commented Dec 15 '16, 10:24 a.m. | edited Dec 15 '16, 10:25 a.m.

Hi Ralph, thanks so that appears not to be what causing our problem. We have stopped and restarted the server but still the jts/setup on port 9443 does not reach the actual set up page to allow us to configure the installation.
The other instances are in ports 9445 & 9446
Is there anything else we should be checking short of uninstall and install again.

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