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Rational DOORS 6.0.1 Converter issue with CRRRW8010E error on web browser and CRRRC7130E in Converter logs is possible to fix?


Jose Omar Oseguera Chijate (192) | asked Nov 15 '16, 6:09 p.m.
There has been a problem with converter, even after applying the steps to "fix" converter problem CRRRW8010E the application still has issues. The steps followed to try to fix have been the following:

- Check if converter works. We checked and it works in the web view.
- Stop RRC WAS profile.
- Delete temp, wstemp and logs folders.
- Start RRC WAS profile.

That process was done 2 times and after some days of running the converter got the same error.

In the converter logs the following error appeared also:
CRRRC7130E org.eclipse.emf.common.util.WrappedException: com.ibm.rdm.client.oauth.internal.repack_com_ibm_team_jfs_app_http_client_internal_auth.AuthenticationException

The next process added to the steps mentioned before was to re-deploy a funciontal converter from another server. Getting the steps like this:

- Check if converter works. We checked and it works in the web view.
- Stop converter.war application on WAS console.
- Uninstall converter.war on WAS console.
- Rename old converter.war
- Stop RRC WAS profile.
- Delete temp, wstemp and logs folders.
- Start RRC WAS profile.
- Deploy the new converter.war from the functional server.

For now applications have not presented the same issue. If the issue keeps coming after some days i will update this.

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HÃ¥kan Kristiansson (5114) | answered Nov 16 '16, 10:44 a.m.
You might run into https://jazz.net/jazz03/web/projects/Requirements%20Management#action=com.ibm.team.workitem.viewWorkItem&id=109216  If so you need to contact support.
Jose Omar Oseguera Chijate selected this answer as the correct answer

Comments
Bas Bekker commented Nov 16 '16, 11:11 a.m.
JAZZ DEVELOPER

Yes, quite sure you are running into that issue. So yes, contact support.


Jose Omar Oseguera Chijate commented Nov 16 '16, 1:21 p.m.

Indeed, it seems like its the same issue, i will try to contact support. Thank you for your answer.

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