Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Rational DOORS 6.0.1 Converter issue with CRRRW8010E error on web browser and CRRRC7130E in Converter logs is possible to fix?

There has been a problem with converter, even after applying the steps to "fix" converter problem CRRRW8010E the application still has issues. The steps followed to try to fix have been the following:

- Check if converter works. We checked and it works in the web view.
- Stop RRC WAS profile.
- Delete temp, wstemp and logs folders.
- Start RRC WAS profile.

That process was done 2 times and after some days of running the converter got the same error.

In the converter logs the following error appeared also:
CRRRC7130E org.eclipse.emf.common.util.WrappedException: com.ibm.rdm.client.oauth.internal.repack_com_ibm_team_jfs_app_http_client_internal_auth.AuthenticationException

The next process added to the steps mentioned before was to re-deploy a funciontal converter from another server. Getting the steps like this:

- Check if converter works. We checked and it works in the web view.
- Stop converter.war application on WAS console.
- Uninstall converter.war on WAS console.
- Rename old converter.war
- Stop RRC WAS profile.
- Delete temp, wstemp and logs folders.
- Start RRC WAS profile.
- Deploy the new converter.war from the functional server.

For now applications have not presented the same issue. If the issue keeps coming after some days i will update this.

0 votes


Accepted answer

Permanent link
You might run into https://jazz.net/jazz03/web/projects/Requirements%20Management#action=com.ibm.team.workitem.viewWorkItem&id=109216  If so you need to contact support.
Jose Omar Oseguera Chijate selected this answer as the correct answer

1 vote

Comments

Yes, quite sure you are running into that issue. So yes, contact support.

Indeed, it seems like its the same issue, i will try to contact support. Thank you for your answer.

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Nov 15 '16, 6:09 p.m.

Question was seen: 2,065 times

Last updated: Nov 16 '16, 1:21 p.m.

Confirmation Cancel Confirm