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TypeError Unable to get property 'getPlanMode' when opening Sprint or backlog via webaccess RTC


Leendert Blondeel (1114) | asked Sep 07 '16, 5:25 a.m.
edited Sep 07 '16, 5:27 a.m.
 Hi all,

We have the problem in RTC when opening a sprint or backlog via the webaccess (plans -> Recent plans -> sprint 1 or backlog product). We are unable to see the planned items anymore, so it is importent for us to resolve this issue very quickly.
1) Popup screen with as text: TypeError: Unable to get property 'getPlanMode' of undefined or null reference
2) See below the error message which pops up at the top of the webpage 'plans'

We're using RTC 5.0.2.

Any suggestions? 
Thanks a lot
Leendert

Error message:

TypeError: Unable to get property 'getPlanMode' of undefined or null reference
TypeError: Unable to get property 'getPlanMode' of undefined or null reference
at getDefaultPlanMode (https://s300rtcp3:9443/ccm/web/_js/?exclude=B~E~G~H~I~J~K~L~M~N~a&include=com.ibm.team.apt.web.ui.internal.editor.items.PlannedItemsTab&ss=JH74a&_proxyURL=%2Fccm&locale=fr-be:40715:1)
at Anonymous function (https://s300rtcp3:9443/ccm/web/_js/?exclude=B~E~G~H~I~J~K~L~M~N~a&include=com.ibm.team.apt.web.ui.internal.editor.items.PlannedItemsTab&ss=JH74a&_proxyURL=%2Fccm&locale=fr-be:49853:1)
at Anonymous function (https://s300rtcp3:9443/ccm/web/_js/?include=B~&etag=GkqpZYeMuUl_fr_BE&_proxyURL=%2Fccm&ss=JH74a&locale=fr-be:450:1)
at doCondition (https://s300rtcp3:9443/ccm/web/_js/?exclude=B&include=com.ibm.team.apt.web.ui.internal.page.PlanningPageMain&ss=JH74a&_proxyURL=%2Fccm&locale=fr-be:55495:1)
at _2.condition (https://s300rtcp3:9443/ccm/web/_js/?exclude=B&include=com.ibm.team.apt.web.ui.internal.page.PlanningPageMain&ss=JH74a&_proxyURL=%2Fccm&locale=fr-be:55542:1)
at applyViewOptionsWithRefresh (https://s300rtcp3:9443/ccm/web/_js/?exclude=B~E~G~H~I~J~K~L~M~N~a&include=com.ibm.team.apt.web.ui.internal.editor.items.PlannedItemsTab&ss=JH74a&_proxyURL=%2Fccm&locale=fr-be:49847:1)
at Anonymous function (https://s300rtcp3:9443/ccm/web/_js/?exclude=B~E~G~H~I~J~K~L~M~N~a&include=com.ibm.team.apt.web.ui.internal.editor.items.PlannedItemsTab&ss=JH74a&_proxyURL=%2Fccm&locale=fr-be:49773:1)
at Anonymous function (https://s300rtcp3:9443/ccm/web/_js/?include=B~&etag=GkqpZYeMuUl_fr_BE&_proxyURL=%2Fccm&ss=JH74a&locale=fr-be:450:1)
at updateModel (https://s300rtcp3:9443/ccm/web/_js/?exclude=B&include=com.ibm.team.apt.web.ui.internal.page.PlanningPageMain&ss=JH74a&_proxyURL=%2Fccm&locale=fr-be:63336:1)
at onPlanLoaded (https://s300rtcp3:9443/ccm/web/_js/?exclude=B~E~G~H~I~J~K~L~M~N~a&include=com.ibm.team.apt.web.ui.internal.editor.items.PlannedItemsTab&ss=JH74a&_proxyURL=%2Fccm&locale=fr-be:49767:1)

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