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question asked: Jun 30 '16, 9:44 a.m.
question was seen: 1,828 times
last updated: Jun 30 '16, 11:06 a.m.

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RTC fails to start. How can I fix it?

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Dave Lewis (26●1) | asked Jun 30 '16, 9:44 a.m.
Eclipse IDE 4.2, RTC 5.2 failed to start with an message saying look in the metadata/.log file. I have uninstalled and reinstalled several times, but it will not run and always produces this unhelpful message. How can I get it to run again?
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Karthik Krishnan commented Jun 30 '16, 10:11 a.m. | edited Jun 30 '16, 10:11 a.m.

Perhaps can you post the log content? Also are you able to access RTC via Web client?

Eclipse & Web are just clients to access RTC Server

Ralph Schoon commented Jun 30 '16, 10:19 a.m. | edited Jun 30 '16, 10:20 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

The log file is in the Eclipse workspace folder in the hidden folder .metadata/.log - the . is essential. See https://rsjazz.wordpress.com/2016/06/17/javascript-attribute-customization-where-is-the-log-file/ where it is also explained.

If you are on windows it might not be clear what the log file is if you suppress files with known extensions.

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Dave Lewis (26●1) | answered Jun 30 '16, 10:33 a.m.
Sorry guys. I deleted the workspace and all of it's directories, reinstalled the RTC client again, and all is working. Thanks.
Ralph Schoon selected this answer as the correct answer
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Ralph Schoon commented Jun 30 '16, 11:06 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Just creating a new workspace can help too.

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