Unable to see mail configuration and all other options in 'View my profile and licenses'
Hi,
A user is unable to see all the left side options (Scheduled absences, work environment, mail configuration) in 'View my profile and licenses' in RTC. I checked, there is no scroll bar or anything. I did not find any permission related to this. The user has Jazz User repository permissions.
RTC version 5.0.1
What can be the issue? How can we bring those options?
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Accepted answer
Maybe I am wrong - because I see the blue headline in your screenshot with CCM,
but I had the same "issue" when I entered this page from my dashboard. The schedule stuff and mail configuration is only visible, when you enter this page from a CCM project.
It took some time to notice, because it looks totally the same.
Shuchita Tripathi selected this answer as the correct answer
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One other answer
I don't have exact idea about this behavior but what i have seen is that you get these options via 3 ways
Open any Project and then click on "View My Profile and Licenses". It will show you the sidebar menus Just Open Active Users from Users Tab and click on Your User, It will show you the sidebar menus Open Manage this Project Area Section and click on Your User, It will show you the sidebar menus Hope so this answer will be helpful for you. |
Your answer
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Comments
If anything, the page does not appear to be loaded completely and correctly - see the license list at the bottom right is misaligned. Does the user get such page all the time? How about clear the browser cache and load the page again?