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question asked: Dec 03 '15, 9:47 p.m.
question was seen: 2,390 times
last updated: Dec 06 '15, 5:49 p.m.

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CRJAZ0223I The following item has been changed by another operation error

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Sumant Renukarya (43●4●6) | asked Dec 03 '15, 9:47 p.m.
 Trying to save or transition a few work items fails with this message, everytime in both Eclipse and web-client (Multiple browsers). 

RTC 5.0.2v

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The data you were about to save did already change remotely and your changes could not be merged automatically.
CRJAZ0223I The following item has been changed by another operation:
Input: com.ibm.team.workitem.common.internal.model.impl.WorkItemImpl@7c5b8538 (stateId: [UUID _-

XO5IZn7EeW3C8fafmdjtA], itemId: [UUID _48RFwFu0EeWTr_OFp3DOeQ], origin: <unset>, immutable: true) (contextId: [UUID 

_bDXwgL7DEeG1vdSjr_g0CQ], modified: 2015-12-03 15:25:20.562, workingCopy: <unset>) (mergePredecessor: null, 

workingCopyPredecessor: <unset>, workingCopyMergePredecessor: <unset>, predecessor: [UUID _bifHQJI5EeW3C8fafmdjtA]) 

(id: 32123, internalState: 3, internalResolution: 1, resolutionDate: 2015-12-03 15:25:20.527, summary: DP DEV: 

PROD-SLS URL Update, internalSeverity: severity.literal.l3, creationDate: 2015-09-15 10:20:50.688, 

internalPriority: priority.literal.l4, dueDate: null, description: , workflowSurrogate: , internalTags: , 

workItemType: task, duration: -1, timeSpent: -1, internalSequenceValue: null, correctedEstimate: -1, startDate: 

null, archived: false)
Current: com.ibm.team.workitem.common.internal.model.impl.WorkItemImpl@1f7c2d40 (stateId: [UUID 

_OW0zsJI4EeW3C8fafmdjtA], itemId: [UUID _48RFwFu0EeWTr_OFp3DOeQ], origin: <unset>, immutable: true) (contextId: 

[UUID _bDXwgL7DEeG1vdSjr_g0CQ], modified: 2015-11-23 18:16:28.395, workingCopy: <unset>) (mergePredecessor: null, 

workingCopyPredecessor: <unset>, workingCopyMergePredecessor: <unset>, predecessor: [UUID _lWLHkIyWEeW3C8fafmdjtA]) 

(id: 32123, internalState: 1, internalResolution: , resolutionDate: null, summary: DP DEV: PROD-SLS URL Update, 

internalSeverity: severity.literal.l3, creationDate: 2015-09-15 10:20:50.688, internalPriority: 

priority.literal.l1, dueDate: null, description: , workflowSurrogate: , internalTags: , workItemType: task, 

duration: -1, timeSpent: -1, internalSequenceValue: null, correctedEstimate: -1, startDate: null, archived: false)

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We are restarting the server but is there any other way to identify the root cause and resolve? This is the second time happening for a particular user now.

Thanks

Comments
Donald Nong commented Dec 03 '15, 11:00 p.m.

If you can post here the output of the below URL, we may have a better idea what's going on.
https://<server>:<port>/ccm/rpt/repository/workitem?fields=workitem/workItem[id='32123']/(id|itemHistory/(stateId|predecessor|dayModified))

Add some spaces within the XML tags so that the forum can display the XML content correctly - for example, <tag> becomes < tag >.

Sumant Renukarya commented Dec 04 '15, 4:46 p.m.

 Hi Donald


I am unable to reproduce this problem now after the server restart. I am sure this will recur and will pick this then ;-)

Thank you

Donald Nong commented Dec 06 '15, 5:49 p.m.

Restarting the server is known to resolve such issues. Nevertheless, can you please still post the REST API output that I requested? I'm just curious.

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