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question asked: Dec 03 '15, 8:07 a.m.
question was seen: 2,292 times
last updated: Dec 03 '15, 8:07 a.m.

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Jazz Server down after opening a module in sample project

0
Benedikt Kiesenhofer (1●1) | asked Dec 03 '15, 8:07 a.m.

We are using CLM 6 for evaluation purposes and found something strange editing a module in sample Project JKE Banking Project.

Behavior: After clicking a module in Requirements Management (/rm) of the sample Project JKE Banking Project the JTS is no longer available.

System:
Ubuntu 12.04 LTS on ESXi 5.5
12 GB vRAM
12 Cores
100 GB Disk on SSD datastore

Software: only CLM-Web-Installer-Linux-6.0 Package installed

 

Steps to reproduce

precondition: Import JKE Banking Project

  1. start VM
  2. SSH Login via putty
  3. start JTS
  4. wait 3-4 Minutes till the Server is up
  5. open  https://jazz.avibit.tec.local:9443/rm/ on a Client machine
  6. Login als Manager (our Admin Account; ADMIN disabled)
  7. Click Show Artifacts on Page
  8. Change to menu Modules -> Browse Modules
  9. Click: "1:Access an account (Module Example)"
  10. Terminal Output (putty)
    7fb894000000-7fb8940d1000 rw-p 00000000 00:00 07fb8940d1000-7fb898000000 ---p 00000000 00:00 07fb898000000-7fb8980d4000 rw-p 00000000 00:00 07fb8980d4000-7fb89c000000 ---p 00000000 00:00 07fb89c000000-7fb89c3d8000 rw-p 00000000 00:00 07fb89c3d8000-7fb8a0000000 ---p 00000000 00:00 07fb8a0000000-7fb8a0072000 rw-p 00000000 00:00 07fb8a0072000-7fb8a4000000 ---p 00000000 00:00 07fb8a4000000-7fb8a44a5000 rw-p 00000000 00:00 07fb8a44a5000-7fb8a8000000 ---p 00000000 00:00 07fb8a8000000-7fb8a806c000 rw-p 00000000 00:00 07fb8a806c000-7fb8ac000000 ---p 00000000 00:00 07fb8ac000000-7fb8ac073000 rw-p 00000000 00:00 07fb8ac073000-7fb8b0000000 ---p 00000000 00:00 07fb8b0000000-7fb8b01c5000 rw-p 00000000 00:00 07fb8b01c5000-7fb8b4000000 ---p 00000000 00:00 07fb8b4000000-7fb8b42ac000 rw-p 00000000 00:00 07fb8b42ac000-7fb8b8000000 ---p 00000000 00:00 07fb8b8000000-7fb8b8041000 rw-p 00000000 00:00 07fb8b8041000-7fb8bc000000 ---p 00000000 00:00 07fb8bc000000-7fb8bc02a000 rw-p 00000000 00:00 07fb8bc02a000-7fb8c0000000 ---p 00000000 00:00 07fb8c0000000-7fb8c05ff000 rw-p 00000000 00:00 07fb8c05ff000-7fb8c4000000 ---p 00000000 00:00 07fb8c4000000-7fb8c49db000 rw-p 00000000 00:00 07fb8c49db000-7fb8c8000000 ---p 00000000 00:00 07fb8c8000000-7fb8c9127000 rw-p 00000000 00:00 07fb8c9127000-7fb8cc000000 ---p 00000000 00:00 07fb8cc000000-7fb8cd791000 rw-p 00000000 00:00 07fb8cd791000-7fb8d0000000 ---p 00000000 00:00 07fb8d0000000-7fb8d0021000 rw-p 00000000 00:00 07fb8d0021000-7fb8d4000000 ---p 00000000 00:00 07fb8d4000000-7fb8d4761000 rw-p 00000000 00:00 07fb8d4761000-7fb8d8000000 ---p 00000000 00:00 07fb8d8000000-7fb8d8e09000 rw-p 00000000 00:00 07fb8d8e09000-7fb8dc000000 ---p 00000000 00:00 07fb8dc000000-7fb8dc79c000 rw-p 00000000 00:00 07fb8dc79c000-7fb8e0000000 ---p 00000000 00:00 07fb8e0000000-7fb8e2e76000 rw-p 00000000 00:00 07fb8e2e76000-7fb8e4000000 ---p 00000000 00:00 07fb8e4000000-7fb8e406e000 rw-p 00000000 00:00 07fb8e406e000-7fb8e8000000 ---p 00000000 00:00 07fb8e8000000-7fb8e805b000 rw-p 00000000 00:00 07fb8e805b000-7fb8ec000000 ---p 00000000 00:00 07fb8ec000000-7fb8ec5c1000 rw-p 00000000 00:00 07fb8ec5c1000-7fb8f0000000 ---p 00000000 00:00 07fb8f0000000-7fb8f01c2000 rw-p 00000000 00:00 07fb8f01c2000-7fb8f4000000 ---p 00000000 00:00 07fb8f4000000-7fb8f4035000 rw-p 00000000 00:00 07fb8f4035000-7fb8f8000000 ---p 00000000 00:00 07fb8f8000000-7fb8f81bd000 rw-p 00000000 00:00 07fb8f81bd000-7fb8fc000000 ---p 00000000 00:00 07fb8fc000000-7fb8fc021000 rw-p 00000000 00:00 07fb8fc021000-7fb900000000 ---p 00000000 00:00 07fb900000000-7fb90056b000 rw-p 00000000 00:00 07fb90056b000-7fb904000000 ---p 00000000 00:00 07fb904000000-7fb90407a000 rw-p 00000000 00:00 07fb90407a000-7fb908000000 ---p 00000000 00:00 07fb908000000-7fb909138000 rw-p 00000000 00:00 07fb909138000-7fb90c000000 ---p 00000000 00:00 07fb90c000000-7fb90c040000 rw-p 00000000 00:00 07fb90c040000-7fb910000000 ---p 00000000 00:00 07fb910000000-7fb9106dd000 rw-p 00000000 00:00 07fb9106dd000-7fb914000000 ---p 00000000 00:00 07fb914000000-7fb9141ba000 rw-p 00000000 00:00 07fb9141ba000-7fb918000000 ---p 00000000 00:00 07fb918000000-7fb9180c5000 rw-p 00000000 00:00 07fb9180c5000-7fb91c000000 ---p 00000000 00:00 07fb91c000000-7fb91c49b000 rw-p 00000000 00:00 07fb91c49b000-7fb920000000 ---p 00000000 00:00 07fb920000000-7fb9201ed000 rw-p 00000000 00:00 07fb9201ed000-7fb924000000 ---p 00000000 00:00 07fb924000000-7fb924021000 rw-p 00000000 00:00 07fb924021000-7fb928000000 ---p 00000000 00:00 07fb928000000-7fb928175000 rw-p 00000000 00:00 07fb928175000-7fb92c000000 ---p 00000000 00:00 07fb92c000000-7fb92d761000 rw-p 00000000 00:00 07fb92d761000-7fb930000000 ---p 00000000 00:00 07fb930000000-7fb93011f000 rw-p 00000000 00:00 07fb93011f000-7fb934000000 ---p 00000000 00:00 07fb934000000-7fb937ff5000 rw-p 00000000 00:00 07fb937ff5000-7fb938000000 ---p 00000000 00:00 07fb938000000-7fb93920e000 rw-p 00000000 00:00 07fb93920e000-7fb93c000000 ---p 00000000 00:00 07fb93c000000-7fb93c021000 rw-p 00000000 00:00 07fb93c021000-7fb940000000 ---p 00000000 00:00 07fb940000000-7fb94125c000 rw-p 00000000 00:00 07fb94125c000-7fb944000000 ---p 00000000 00:00 07fb944000000-7fb94448b000 rw-p 00000000 00:00 07fb94448b000-7fb948000000 ---p 00000000 00:00 07fb948000000-7fb9480ae000 rw-p 00000000 00:00 07fb9480ae000-7fb94c000000 ---p 00000000 00:00 07fb94c000000-7fb94c04b000 rw-p 00000000 00:00 07fb94c04b000-7fb950000000 ---p 00000000 00:00 07fb950000000-7fb950034000 rw-p 00000000 00:00 07fb950034000-7fb954000000 ---p 00000000 00:00 07fb954000000-7fb954031000 rw-p 00000000 00:00 07fb954031000-7fb958000000 ---p 00000000 00:00 07fb958000000-7fb958024000 rw-p 00000000 00:00 07fb958024000-7fb95c000000 ---p 00000000 00:00 07fb95c000000-7fb95c181000 rw-p 00000000 00:00 07fb95c181000-7fb960000000 ---p 00000000 00:00 07fb960000000-7fb9600a9000 rw-p 00000000 00:00 07fb9600a9000-7fb964000000 ---p 00000000 00:00 07fb964000000-7fb964024000 rw-p 00000000 00:00 07fb964024000-7fb968000000 ---p 00000000 00:00 07fb968000000-7fb968a39000 rw-p 00000000 00:00 07fb968a39000-7fb96c000000 ---p 00000000 00:00 07fb96c000000-7fb96c2db000 rw-p 00000000 00:00 07fb96c2db000-7fb970000000 ---p 00000000 00:00 07fb970000000-7fb97009d000 rw-p 00000000 00:00 07fb97009d000-7fb974000000 ---p 00000000 00:00 07fb974000000-7fb9770d5000 rw-p 00000000 00:00 07fb9770d5000-7fb978000000 ---p 00000000 00:00 07fb978000000-7fb97bff5000 rw-p 00000000 00:00 07fb97bff5000-7fb97c000000 ---p 00000000 00:00 07fb97c00e000-7fb97c00f000 ---p 00000000 00:00 07fb97c00f000-7fb97c04f000 rwxp 00000000 00:00 0                          [stack:2473]7fb97c04f000-7fb97c050000 ---p 00000000 00:00 07fb97c050000-7fb97c090000 rwxp 00000000 00:00 0                          [stack:2472]7fb97c090000-7fb97c091000 ---p 00000000 00:00 07fb97c091000-7fb97c0d1000 rwxp 00000000 00:00 0                          [stack:2471]7fb97c0d1000-7fb97c0d2000 ---p 00000000 00:00 07fb97c0d2000-7fb97c112000 rwxp 00000000 00:00 0                          [stack:2470]7fb97c112000-7fb97c113000 ---p 00000000 00:00 07fb97c113000-7fb97c153000 rwxp 00000000 00:00 0                          [stack:2469]7fb97c153000-7fb97c154000 ---p 00000000 00:00 07fb97c154000-7fb97c194000 rwxp 00000000 00:00 0                          [stack:2468]7fb97c194000-7fb97c195000 ---p 00000000 00:00 07fb97c195000-7fb97c1d5000 rwxp 00000000 00:00 0                          [stack:2466]7fb97c1d5000-7fb97c1d6000 ---p 00000000 00:00 07fb97c1d6000-7fb97c216000 rwxp 00000000 00:00 0                          [stack:2465]7fb97c216000-7fb97c217000 ---p 00000000 00:00 07fb97c217000-7fb97c257000 rwxp 00000000 00:00 0                          [stack:2464]7fb97c257000-7fb97c258000 ---p 00000000 00:00 07fb97c258000-7fb97c298000 rwxp 00000000 00:00 0                          [stack:2463]7fb97c298000-7fb97c299000 ---p 00000000 00:00 07fb97c299000-7fb97c2d9000 rwxp 00000000 00:00 0                          [stack:2462]7fb97c2d9000-7fb97c2da000 ---p 00000000 00:00 07fb97c2da000-7fb97c31a000 rwxp 00000000 00:00 0                          [stack:2461]7fb97c31a000-7fb97c31b000 ---p 00000000 00:00 07fb97c31b000-7fb97c35b000 rwxp 00000000 00:00 0                          [stack:2459]7fb97c35b000-7fb97c35c000 ---p 00000000 00:00 07fb97c35c000-7fb97c39c000 rwxp 00000000 00:00 0                          [stack:2499]7fb97c39c000-7fb97c39d000 ---p 00000000 00:00 07fb97c39d000-7fb97c3dd000 rwxp 00000000 00:00 0                          [stack:2457]7fb97c3dd000-7fb97c3de000 ---p 00000000 00:00 07fb97c3de000-7fb97c41e000 rwxp 00000000 00:00 0                          [stack:2456]7fb97c41e000-7fb97c41f000 ---p 00000000 00:00 07fb97c41f000-7fb97c45f000 rwxp 00000000 00:00 0                          [stack:2454]7fb97c45f000-7fb97c460000 ---p 00000000 00:00 07fb97c460000-7fb97c4a0000 rwxp 00000000 00:00 0                          [stack:2453]7fb97c4a0000-7fb97c4a1000 ---p 00000000 00:00 07fb97c4a1000-7fb97c4e1000 rwxp 00000000 00:00 0                          [stack:2455]7fb97c4e1000-7fb97c4e2000 ---p 00000000 00:00 07fb97c4e2000-7fb97c522000 rwxp 00000000 00:00 0                          [stack:2450]7fb97c522000-7fb97c523000 ---p 00000000 00:00 07fb97c523000-7fb97c563000 rwxp 00000000 00:00 0                          [stack:2449]7fb97c563000-7fb97c564000 ---p 00000000 00:00 07fb97c564000-7fb97c5a4000 rwxp 00000000 00:00 0                          [stack:2448]7fb97c5a4000-7fb97c5a5000 ---p 00000000 00:00 07fb97c5a5000-7fb97c5e5000 rwxp 00000000 00:00 0                          [stack:2446]7fb97c5e5000-7fb97c5e6000 ---p 00000000 00:00 07fb97c5e6000-7fb97c626000 rwxp 00000000 00:00 0                          [stack:2445]7fb97c626000-7fb97c627000 ---p 00000000 00:00 07fb97c627000-7fb97c667000 rwxp 00000000 00:00 0                          [stack:2444]7fb97c667000-7fb97c668000 ---p 00000000 00:00 07fb97c668000-7fb97c6a8000 rwxp 00000000 00:00 0                          [stack:2443]7fb97c6a8000-7fb97c6a9000 ---p 00000000 00:00 07fb97c6a9000-7fb97c6e9000 rwxp 00000000 00:00 0                          [stack:2442]7fb97c6e9000-7fb97c6ea000 ---p 00000000 00:00 07fb97c6ea000-7fb97c72a000 rwxp 00000000 00:00 0                          [stack:2441]7fb97c72a000-7fb97c72b000 ---p 00000000 00:00 07fb97c72b000-7fb97c76b000 rwxp 00000000 00:00 0                          [stack:2439]7fb97c76b000-7fb97c76c000 ---p 00000000 00:00 07fb97c76c000-7fb97c7ac000 rwxp 00000000 00:00 0                          [stack:2438]7fb97c7ac000-7fb97c7ad000 ---p 00000000 00:00 07fb97c7ad000-7fb97c7ed000 rwxp 00000000 00:00 0                          [stack:2437]7fb97c7ed000-7fb97c7ee000 ---p 00000000 00:00 07fb97c7ee000-7fb97c82e000 rwxp 00000000 00:00 0                          [stack:2436]7fb97c82e000-7fb97c82f000 ---p 00000000 00:00 07fb97c82f000-7fb97c86f000 rwxp 00000000 00:00 0                          [stack:2435]7fb97c86f000-7fb97c870000 ---p 00000000 00:00 07fb97c870000-7fb97c8b0000 rwxp 00000000 00:00 0                          [stack:2434]7fb97c8b0000-7fb97c8b1000 ---p 00000000 00:00 07fb97c8b1000-7fb97c8f1000 rwxp 00000000 00:00 0                          [stack:2447]7fb97c8f1000-7fb97c8f2000 ---p 00000000 00:00 07fb97c8f2000-7fb97c932000 rwxp 00000000 00:00 0                          [stack:2432]7fb97c932000-7fb97c933000 ---p 00000000 00:00 07fb97c933000-7fb97c973000 rwxp 00000000 00:00 0                          [stack:2431]7fb97c973000-7fb97c974000 ---p 00000000 00:00 07fb97c974000-7fb97c9b4000 rwxp 00000000 00:00 0                          [stack:2501]7fb97c9b4000-7fb97c9b5000 ---p 00000000 00:00 07fb97c9b5000-7fb97c9f5000 rwxp 00000000 00:00 0                          [stack:2429]7fb97c9f5000-7fb97c9f6000 ---p 00000000 00:00 07fb97c9f6000-7fb97ca36000 rwxp 00000000 00:00 0                          [stack:2428]7fb97ca36000-7fb97ca37000 ---p 00000000 00:00 07fb97ca37000-7fb97ca77000 rwxp 00000000 00:00 0                          [stack:2427]7fb97ca77000-7fb97ca78000 ---p 00000000 00:00 07fb97ca78000-7fb97cab8000 rwxp 00000000 00:00 0                          [stack:2426]7fb97cab8000-7fb97cab9000 ---p 00000000 00:00 07fb97cab9000-7fb97caf9000 rwxp 00000000 00:00 0                          [stack:2425]7fb97caf9000-7fb97cafa000 ---p 00000000 00:00 07fb97cafa000-7fb97cb3a000 rwxp 00000000 00:00 0                          [stack:2424]7fb97cb3a000-7fb97cb3b000 ---p 00000000 00:00 07fb97cb3b000-7fb97cb7b000 rwxp 00000000 00:00 0                          [stack:2423]7fb97cb7b000-7fb97cb7c000 ---p 00000000 00:00 07fb97cb7c000-7fb97cbbc000 rwxp 00000000 00:00 0                          [stack:2421]7fb97cbbc000-7fb97cbbd000 ---p 00000000 00:00 07fb97cbbd000-7fb97cbfd000 rwxp 00000000 00:00 0                          [stack:2420]7fb97cbfd000-7fb97cca6000 r-xp 00000000 08:01 5122933                    /root/IBM/JazzTeamServer/server/jre/lib/amd64/libfontmanager.so7fb97cca6000-7fb97cda6000 ---p 000a9000 08:01 5122933                    /root/IBM/JazzTeamServer/server/jre/lib/amd64/libfontmanager.so7fb97cda6000-7fb97cdaf000 rw-p 000a9000 08:01 5122933                    /root/IBM/JazzTeamServer/server/jre/lib/amd64/libfontmanager.so7fb97cdaf000-7fb97cdc0000 rw-p 00000000 00:00 07fb97cdc0000-7fb97cdc1000 ---p 00000000 00:00 07fb97cdc1000-7fb97ce01000 rwxp 00000000 00:00 0                          [stack:2419]7fb97ce01000-7fb97ce02000 ---p 00000000 00:00 07fb97ce02000-7fb97ce42000 rwxp 00000000 00:00 0                          [stack:2418]7fb97ce42000-7fb97ce43000 ---p 00000000 00:00 07fb97ce43000-7fb97ce83000 rwxp 00000000 00:00 0                          [stack:2417]7fb97ce83000-7fb97ce84000 ---p 00000000 00:00 07fb97ce84000-7fb97cec4000 rwxp 00000000 00:00 0                          [stack:2416]7fb97cec4000-7fb97cec5000 ---p 00000000 00:00 07fb97cec5000-7fb97cf05000 rwxp 00000000 00:00 0                          [stack:2415]7fb97cf05000-7fb97cf06000 ---p 00000000 00:00 07fb97cf06000-7fb97cf46000 rwxp 00000000 00:00 0                          [stack:2666]7fb97cf46000-7fb97cf47000 ---p 00000000 00:00 07fb97cf47000-7fb97cf87000 rwxp 00000000 00:00 0                          [stack:2412]7fb97cf87000-7fb97cf88000 ---p 00000000 00:00 07fb97cf88000-7fb97cfc8000 rwxp 00000000 00:00 0                          [stack:2411]7fb97cfc8000-7fb97cfc9000 ---p 00000000 00:00 07fb97cfc9000-7fb97d009000 rwxp 00000000 00:00 0                          [stack:2410]7fb97d009000-7fb97d00a000 ---p 00000000 00:00 07fb97d00a000-7fb97d04a000 rwxp 00000000 00:00 0                          [stack:2409]7fb97d04a000-7fb97d04b000 ---p 00000000 00:00 07fb97d04b000-7fb97d08b000 rwxp 00000000 00:00 0                          [stack:2408]7fb97d08b000-7fb97d08c000 ---p 00000000 00:00 07fb97d08c000-7fb97d0cc000 rwxp 00000000 00:00 0                          [stack:2407]7fb97d0cc000-7fb97d0cd000 ---p 00000000 00:00 07fb97d0cd000-7fb97d10d000 rwxp 00000000 00:00 0                          [stack:2406]7fb97d10d000-7fb97d10e000 ---p 00000000 00:00 07fb97d10e000-7fb97d14e000 rwxp 00000000 00:00 0                          [stack:2405]7fb97d14e000-7fb97d14f000 ---p 00000000 00:00 07fb97d14f000-7fb97d18f000 rwxp 00000000 00:00 0                          [stack:2404]7fb97d18f000-7fb97d190000 ---p 00000000 00:00 07fb97d190000-7fb97d1d0000 rwxp 00000000 00:00 0                          [stack:2403]7fb97d1d0000-7fb97d1d1000 ---p 00000000 00:00 07fb97d1d1000-7fb97d211000 rwxp 00000000 00:00 0                          [stack:2422]7fb97d211000-7fb97d212000 ---p 00000000 00:00 07fb97d212000-7fb97d252000 rwxp 00000000 00:00 0                          [stack:2401]7fb97d252000-7fb97d253000 ---p 00000000 00:00 07fb97d253000-7fb97d293000 rwxp 00000000 00:00 0                          [stack:2474]7fb97d293000-7fb97d294000 ---p 00000000 00:00 07fb97d294000-7fb97d2d4000 rwxp 00000000 00:00 0                          [stack:2399]7fb97d2d4000-7fb97d2d5000 ---p 00000000 00:00 0
  11. go back to Artifacts -> Browse Artifacts (is shown, maybe of cache)
  12. Modules -> Browse Modules
  13. ErrorMessage
    "A connection to the server cannot be established. The following HTTP status code was received: 0
    hide details
    ID CRRRW7556E The application cannot connect to the server. There might be a problem with your network connection or the server might not be available. Check your computer's network connection. Ask your administrator to check the status of the server.
    Unable to load https://jazz.avibit.tec.local:9443/rm/operations status: 0
    _6@https://jazz.avibit.tec.local:9443/rm/web/_js/?include=B~&etag=JhZ0jfesFdB_de&_proxyURL=%2Frm&ss=HkZYp&locale=de:2489:8 _14@https://jazz.avibit.tec.local:9443/rm/web/_js/?include=B~&etag=JhZ0jfesFdB_de&_proxyURL=%2Frm&ss=HkZYp&locale=de:6206:9
    URL: https://jazz.avibit.tec.local:9443/rm/operations"
  14. Change to https://jazz.avibit.tec.local:9443/jts/admin
  15. whole Server down

 

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