Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Could not initialize data area. Cannot clear preferences

Questions
Tags
Users
Badges
Boris Bondarenko
(30●1●6) edited
Oct 29 '15, 3:04 a.m.
Hello, 

I have a question regarding the following issue with RTC.

reported following error message: Problem running 'login': Could not initialize data area. Cannot clear preferences at ....\jazz-scm\scratch\0\.metadata\.plugins\org.eclipse.core.resources\.root
  Not logged in Jazz: Problem running 'login': Could not initialize data area. Cannot clear preferences at ....\jazz-scm\scratch\0\.metadata\.plugins\org.eclipse.core.resources\.root

This error occurs during logging in to the rtc using scm.exe (the version supplied with Visual Studio plugin). The sandbox is loaded before the login call, using Team Concert plugin in Jenkins. The issue occurs very seldom (1-2 per half a year) and unfortunately I do not have any logs.
Does anyone have any experience with this issue?

Best regards, Boris. 

0 votes

Comments
Abraham Sweiss
Oct 29 '15, 12:28 p.m.
When this issue occurs, how do you recover?

Boris Bondarenko
Oct 30 '15, 2:29 a.m.
Hello Abraham,  The issue occurred during scm.exe login command. We do not really recover, just restart the SW build where this error occurred (which means shutting down virtual machine and starting it up again). Best regards, Boris.

Abraham Sweiss
Oct 30 '15, 8:38 a.m.
Hi Boris, is rebooting the vm the only way to recover? Does killing the build processes and restarting it have any affect? Does changing the config directory that scm uses have any affect?  (I think this would be done by adding the --config <path> argument) once the issue ocurs, can a test with lscm be attempted? Thanks, Abraham

0 answers
4,898 views
0 votes

Be the first one to answer this question!

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Oct 29 '15, 2:54 a.m.

Question was seen: 4,898 times

Last updated: Oct 30 '15, 8:38 a.m.

Confirmation Cancel Confirm