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Unable to Install the extension workshop downloads

 Hi

I have downloaded RTC 4.), but and extracted the webinstaller, when i run it I get the following error

  The com.ibm.team.install.jfs.app.jts package specified in the C:\Temp Folder\RTC-Web-Installer-Win-4.0\im\win32.win32.x86\install-server.xml file cannot be found.
  The com.ibm.team.install.jfs.app.product-clm package specified in the C:\Temp Folder\RTC-Web-Installer-Win-4.0\im\win32.win32.x86\install-server.xml file cannot be found.
  The com.ibm.team.install.jfs.app.rtc package specified in the C:\Temp Folder\RTC-Web-Installer-Win-4.0\im\win32.win32.x86\install-server.xml file cannot be found.
  The com.ibm.team.install.jfs.app.rdm package specified in the C:\Temp Folder\RTC-Web-Installer-Win-4.0\im\win32.win32.x86\install-server.xml file cannot be found.
  The com.ibm.team.install.jfs.app.rqm package specified in the C:\Temp Folder\RTC-Web-Installer-Win-4.0\im\win32.win32.x86\install-server.xml file cannot be found. 

Can anyone assist?

Kind Regards
Glenn

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Hello Glenn,

The issue could be that the Installation Manager Repository on Jazz.net is not available from the machine that you're installing CLM from. I was able to find the following technote that could help:

http://www-01.ibm.com/support/docview.wss?uid=swg21653363

Regards,

Ted

Glenn Watkins selected this answer as the correct answer

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 Hi Ted


Thanks for taking the time to answer, I have read that article and busy following the advice in it, I have also installed a Download Manager which has seemingly assisted to, I managed to get one complete download last night and will continue over the weekend, my connection and download speed are very slow.

Thanking you in advance
Glenn


One other answer

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I think I have more details on this. If you have an existing, but older version of Installation Manager already installed on your machine, it may not be able to use a repository from jazz.net.

Did you get prompted to enter your Jazz.Net password? If not, you can't download your selected products from the repository.

I had this problem with Installation Manager 1.5.3. I asked Installation Manager to update itself, and got to 1.8.3. When I restarted 1.8.3, everything worked!

Another solution is to download the repository via your web browser, then repoint Installation Manager to the place where you downloaded the repository to.

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Hi Michael

Thanks for your answer, I upgraded to 1.8.3 and all is working fine now.

Much appreciated

Kind Regards
Glenn

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Question asked: Oct 19 '15, 2:51 a.m.

Question was seen: 2,427 times

Last updated: Oct 25 '15, 4:58 a.m.

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