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question asked: Oct 14 '15, 4:53 p.m.
question was seen: 2,135 times
last updated: Oct 15 '15, 4:52 p.m.

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Issues with screencapture tool

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Omar Vazquez (28●1●7●13) | asked Oct 14 '15, 4:53 p.m.

Every time that I use the screencapture tool using web client (5.0.2), it downloads the same file rtc_screencapture.jnlp and then tries to open it. Is there a way to avoid this ? How can we resolve certificate issues with the camera? Is there a way to do this activity more friendly?

Regards 

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Alexandre Stegani (866●4) | answered Oct 14 '15, 7:09 p.m.
Hi Omar,

A suggestion is to configure your browser to always open the .jnlp file without any prompt. i.e. Firefox below:



You can also save the rtc_screencapture.jnlp file and place a shortcut somewhere easy to access. So instead of clicking the Capture button in the webUI, you will click in the shortcut to the rtc_screencapture.jnlp in your PC.
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Luis Peregrina (181●1●4) | answered Oct 15 '15, 4:52 p.m.
JAZZ DEVELOPER
Hello, JNLP points to the actual jars, so that is a must, however what Alexandre posted alleviates the issue. Another thing you mentioned was a certificate problem, right? You might be affected by Defect 353703, it was identified that some certificates were not updated. If this is not applicable then there might be other jars that need new certificates.

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